Account Manager SMB - France

Perk.com Inc.

Job Overview

Location

Barcelona

Job Type

Full-time

Full Job Description

📋 Description

• Own and manage a portfolio of small and medium-sized business (SMB) customers in the French market, building strong relationships with key decision-makers to drive engagement and satisfaction.
• Develop a deep understanding of each customer’s business operations to maximize their utilization of Perk’s travel and spend management platform.
• Identify and pursue growth opportunities within existing accounts through strategic up-selling and cross-selling of Perk products to meet or exceed quarterly revenue targets.
• Conduct regular business reviews and deliver data-driven reports and presentations to senior client stakeholders using analytics to demonstrate value and inform decisions.
• Serve as the primary point of contact between clients and internal Perk teams to ensure seamless product integrations and smooth roll-outs.
• Proactively identify recurring issues within customer accounts and implement timely, scalable solutions to improve retention and long-term success.
• Prioritize time and resources effectively to focus on high-impact activities that drive customer outcomes and business growth.
• Leverage AI-enabled tools daily to research accounts, draft outreach, refine communications, synthesize data, and reduce shadow work—focusing energy on relationship-building and strategic outcomes.
• Maintain expertise in Perk’s full product suite to confidently advise clients on optimal usage and new feature adoption.
• Collaborate cross-functionally with customer success, product, and support teams to align on customer needs and improve platform experience.
• Use data analytics to translate complex information into clear, actionable insights for clients, enhancing trust and driving adoption.
• Act as a trusted advisor by applying empathetic problem-solving to address customer challenges with integrity and long-term thinking.
• Maintain a results-oriented mindset while ensuring customer satisfaction remains the top priority in all interactions.
• Embrace feedback culture by actively seeking and providing constructive criticism to improve personal performance and team outcomes.
• Work in-person at least three days per week from Perk’s Barcelona office, adhering to the company’s IRL-first work model.
• Communicate fluently in French and English, with all internal documentation and meetings conducted primarily in English.
• Participate in Perk’s global events, including annual summer parties and team-building activities.
• Contribute to community impact through 16 paid volunteer hours annually.

🎯 Requirements

• Native or near-native level of French and fluent level of English
• Minimum 2 years of experience in account management or customer success
• Background in SaaS or travel-tech industry highly preferred
• Outstanding communication, presentation, and relationship-building skills
• Strong data analysis and translation skills for client reporting
• Excellent prioritization and time management abilities

🏖️ Benefits

• Competitive compensation with equity ownership in Perk
• Generous vacation days plus public holidays
• Choice of private healthcare or gym allowance
• Life insurance coverage for loved ones
• 17 weeks of paid parental leave during a child’s first year
• Up to 20 "Work from Anywhere" days per year

Skills & Technologies

Spring

REST

Hybrid

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Perk.com Inc.

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About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

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