Account Manager - Veterinary Imaging

📋 Description

• • As a Veterinary Imaging Account Manager (VIAM) for the Diagnostic Imaging and Telemedicine Center of Excellence, you will be at the forefront of customer engagement, managing a substantial portfolio of 300-400 clients within your assigned geographic territory.
• • Your primary focus will be on nurturing and inspiring customer loyalty, ensuring high retention rates for our innovative Web PACS, Telemedicine, and CardioPet products.
• • You will be instrumental in driving Telemedicine utilization growth, actively identifying and capitalizing on new opportunities to expand the adoption of these advanced services.
• • A key responsibility involves proactively identifying new Telemedicine and Web PACS opportunities, which will be strategically referred to our Veterinary Imaging Consultants (VICs) to ensure comprehensive customer support and solutioning.
• • You will meticulously monitor Web PACS study counts, analyzing usage patterns to pinpoint potential subscription tier upgrade opportunities, thereby maximizing revenue and customer value.
• • This role demands a high frequency and reach of customer interactions, primarily conducted via phone and email, requiring exceptional communication and relationship-building skills.
• • You will serve as an end-to-end subject matter expert for our diverse customer base, providing in-depth knowledge and support for our veterinary imaging solutions.
• • Your day-to-day activities will involve supporting our existing customer base through remote channels, including phone and video conferencing, ensuring seamless service delivery within your designated territory.
• • You will be directly responsible for managing case submissions, overseeing account management for Radiology and Cardiology services, and facilitating Web PACS tier upgrades and Dental attachments.
• • A critical aspect of your role will be to consistently deliver on quarterly goals, actively contributing to account revenue growth through strategic account management and upselling initiatives.
• • You will be tasked with providing accurate and up-to-date sales forecasts to sales leaders, enabling effective business planning and resource allocation.
• • The role involves negotiating pricing, case volumes, and terms and conditions, requiring strong commercial acumen and persuasive communication skills.
• • Maintaining detailed and timely records within Salesforce, including customer profiles, interaction notes, and opportunity information, is essential for effective pipeline management and reporting.
• • You will cultivate and maintain strategic, long-term relationships with clients, developing a profound understanding of their core business objectives and how our solutions can support their success.
• • Building and nurturing strategic internal partnerships across multiple lines of business within IDEXX is crucial for collaborative success and holistic customer support.
• • You will work in close collaboration with Sales and Marketing Leaders to conceptualize and execute both short-term and long-term strategies aimed at achieving sales goals and revenue objectives.
• • A key part of your role will be to understand, articulate, and promote new offerings, ensuring customers are aware of and benefit from our latest innovations.
• • You will prepare comprehensive general reports and other account planning documentation, summarizing work activities and sales results for your assigned book of business.
• • Conducting various analyses as needed to highlight potential issues, resolve customer questions, and identify areas for improvement is a vital part of the role.
• • You will actively engage and play a pivotal role in working with Sales Leaders and Line of Business teams to further develop and refine best practices in how we sell, market, onboard, and support our customers, contributing to continuous operational improvement.
• • This position offers a unique opportunity to make a significant impact on customer satisfaction, retention, and revenue growth within the dynamic veterinary imaging market.