AI Engineer, Email CRM

Future plc

Job Overview

Location

United Kingdom

Job Type

Full-time

Full Job Description

📋 Description

• As an AI Engineer, Email CRM at Future plc, you will play a pivotal role in transforming how the company delivers personalized content at scale by enhancing its proprietary AI recommendation engine, Advisor, to ensure every email sent—whether newsletter or marketing trigger—is hyper-relevant to individual user interests and behaviors, directly impacting engagement and revenue.
• You will collaborate closely with Full Stack Developers and Data Engineers to bridge the gap between the Single Customer View (SCV) data pipeline and real-time email content generation, enabling scalable 'Next Best Action' decision-making that powers personalized customer journeys across Future’s 200+ media brands.
• Your day-to-day responsibilities will include designing, training, and deploying machine learning models—particularly recommender systems using collaborative and content-based filtering—to optimize email content selection and timing based on user behavior, preferences, and engagement history.
• You will develop and maintain performant APIs (using FastAPI or Flask) to serve ML models in real time during email assembly, ensuring low-latency inference that integrates seamlessly with existing marketing automation workflows.
• You will work with large-scale datasets using tools like Pandas, NumPy, and BigQuery to extract, clean, and engineer features that feed into your models, ensuring data quality and relevance for accurate personalization.
• You will monitor model performance in production, tracking key marketing KPIs such as Open Rate, Click-Through Rate (CTR), and Conversion Rate, and iterate on models to continuously improve AI-driven email effectiveness.
• You will stay current with advancements in MLops, cloud deployment (AWS/GCP/Azure), and MarTech trends, contributing to the evolution of Future’s AI-powered email strategy as part of a forward-thinking Technology & Engineering team.
• The Technology & Engineering department at Future fosters a collaborative, collegiate environment where innovation is encouraged, and engineers are empowered to solve complex problems that impact both product and commercial outcomes across a global media leader.
• Future plc is a global leader in specialist media with over 3,000 employees and 200+ media brands, reaching audiences through trusted expert content across websites, magazines, events, newsletters, podcasts, and social platforms—giving your work broad impact and visibility.
• In this role, you will gain deep expertise in applying AI to real-world marketing challenges, bridging the gap between data science and customer engagement, while developing leadership potential in AI-driven personalization at scale within a fast-growing, innovative organization.
• You will have the opportunity to shape the future of email marketing at a company that values experimentation, inclusivity, and technical excellence, with clear pathways to grow into senior AI/ML or engineering leadership roles.

🎯 Requirements

• Expert-level Python proficiency with hands-on experience in data manipulation (Pandas, NumPy) and machine learning model development using Scikit-learn, TensorFlow, or PyTorch.
• Proven background in building and deploying recommender systems or personalization engines, including collaborative filtering, content-based filtering, or hybrid approaches.
• Strong understanding of data engineering principles, including experience querying and feature-engineering from large-scale data warehouses such as BigQuery.
• Ability to design, develop, and deploy performant ML APIs using frameworks like FastAPI or Flask for real-time inference in production environments.
• Familiarity with marketing KPIs (Open Rate, CTR, Conversion) and how AI/ML can directly influence and optimize them in email CRM contexts.
• Practical experience deploying and managing machine learning services on cloud platforms (AWS, GCP, or Azure), including containerization, monitoring, and scaling.

🏖️ Benefits

• Competitive salary range of £60,000 - £65,000 per annum for this UK-based remote role.
• Fully remote working arrangement, allowing flexibility to work from anywhere in the UK.
• Uncapped leave policy, reflecting trust in employees to manage their workload and time effectively.
• Annual profit-sharing bonus when company targets are met, enabling employees to share in Future’s success.
• Employee referral program that rewards you for bringing talented individuals into the company.
• Access to Well-being support via the Colleague Assistance Programme for mental, physical, and financial health.
• Opportunity to purchase shares in Future plc through the Share Incentive Plan, aligning employee interests with company performance.

Skills & Technologies

Python

Flask

FastAPI

AWS

Azure

Data Science

Remote

£60k-65k

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Future plc

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About Future plc

Future plc is a global media and marketing services company. It operates across various sectors, including consumer media, B2B, and e-commerce. The company's core business involves creating and distributing content through a diverse portfolio of brands, websites, magazines, and events. Future plc focuses on niche audiences within specific verticals like technology, gaming, cycling, and home. Its revenue streams include advertising, affiliate marketing, subscriptions, and e-commerce partnerships. The company aims to engage audiences with high-quality, relevant content and leverage this engagement to drive commercial opportunities across its platforms, positioning itself as a leader in specialist media.

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