AI Forward-Deployed Engineer

📋 Description

• • The AI Forward-Deployed Engineer role at RingCentral bridges the gap between solution acquisition and value realization by deploying production-grade agentic AI experiences in strategic customer accounts, directly accountable for measurable business outcomes.
• • Day-to-day responsibilities include engaging with customers to discover requirements and design AI agent workflows, building and deploying integrations with CRM/ERP systems, conducting technical pre-sales activities, and providing feedback to product and engineering teams based on field insights.
• • The role operates within RingCentral’s AIR Pro GTM organization, collaborating cross-functionally with Product, Engineering, Professional Services, and Support teams to drive deep engagement, proven ROI, and account expansion in a focused portfolio of strategic enterprise accounts.
• • This position offers the opportunity to develop deep expertise in enterprise AI deployment, influence product roadmap through real-world feedback, and deliver tangible business impact in high-visibility customer environments with clear paths for professional growth and technical mastery.