Application and Network Remote Support Specialist

Carl Zeiss AG

Job Overview

Location

Tonsley SA

Job Type

Full-time

Full Job Description

📋 Description

• Join a world-leading medical technology company delivering cutting-edge technical support as an Application & Network Remote Support Specialist, where you will ensure connectivity, performance, and service excellence across ZEISS devices and customer network environments in ophthalmology and neurosurgery applications.
• Manage end-to-end incident intake, triage, documentation, and resolution using Salesforce; provide remote diagnostics and troubleshooting for ZEISS devices and network environments including LAN/WAN, Wi-Fi, firewall, and VPN configurations; support system setup, installation readiness, commissioning, and data transfer activities; collaborate with internal teams, vendors, and global support to resolve issues efficiently.
• Be part of ZEISS Australasia’s Vision Care team, a foundation-owned organization with 179 years of technical innovation, investing over 15% of revenue in R&D annually, delivering market-leading products that correct eyesight, manage childhood myopia, and advance disease research and treatment development.
• Develop expertise in medical technology support, network diagnostics, CRM systems, and cross-functional collaboration while contributing to service excellence and continuous improvement in a fast-paced, innovative environment that values security, compliance, and customer impact.

🎯 Requirements

• Demonstrated experience in technical support, remote troubleshooting, and structured incident management
• Strong knowledge of networking fundamentals (LAN/WAN, VLAN, Wi-Fi, routing, VPN, firewall coordination)
• Experience diagnosing connectivity and integration issues across systems and platforms
• Familiarity with CRM tools such as Salesforce and strong documentation practices
• Experience with remote access tools and Microsoft Office Suite (Teams, Excel, Word, SharePoint)
• Strong communication skills and ability to work collaboratively across teams and stakeholders
• Commitment to security, compliance, and best practice in handling customer data
• Ability to manage multiple priorities and work effectively in a fast-paced environment

🏖️ Benefits

• Competitive salary and bonus scheme
• Exclusive discounts on ZEISS lenses, sunglasses, and other optical products
• Employee Benefits Program with access to hundreds of everyday savings across 9,000+ locations
• Corporate discount on private health insurance
• Modern office location close to public transport, with onsite parking available
• Supportive, family‑friendly workplace culture
• Proudly foundation‑owned, with a long‑term vision and strong values

Skills & Technologies

Remote

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Carl Zeiss AG

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About Carl Zeiss AG

Carl Zeiss AG is a German manufacturer of optical systems, optoelectronics, and precision measuring instruments. Founded in 1846 in Jena, the company develops and produces lenses, microscopes, medical devices, semiconductor equipment, and industrial metrology systems. Its products serve ophthalmology, life sciences, research, photography, cinema, and the semiconductor industry worldwide.

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