Appointment Setter

📋 Description

• • **Join a Leader in Phone Reputation Management:** Scale Army Careers is seeking a dedicated and driven Appointment Setter to join our client, a premier provider of phone number reputation management solutions. This role is crucial for our client's success, as it forms the vital top-of-funnel engagement that fuels their sales pipeline. Our client empowers businesses to maintain trusted, high-quality connections with their customers by protecting caller identity, restoring reputation across carriers, and ensuring secure, reliable communication. They are committed to service excellence and are expanding their reach in the industry, offering cutting-edge tools and processes designed to enhance customer experience and safeguard call integrity.
• • **Your Impact as an Appointment Setter:** As an Appointment Setter, you will be the first point of contact for inbound enterprise leads. Your primary responsibility will be to engage these prospects, conduct timely and effective follow-ups, and expertly schedule appointments for the sales team. This role demands exceptional communication skills, a confident and professional phone presence, and a strong ability to consistently meet ambitious daily call and connection targets. You will be instrumental in nurturing leads from initial contact to a qualified meeting, directly contributing to revenue generation and business growth.
• • **Key Responsibilities and Daily Operations:**
• • **Lead Engagement and Nurturing:** You will proactively reach out to inbound leads, initiating conversations and conducting thorough follow-ups to qualify prospects. Your consistent engagement will be key to moving leads through the funnel and ensuring they are well-prepared for their appointments. You will also play a role in customer lead generation and qualification, identifying potential opportunities.
• • **Precision Appointment Scheduling:** A core function of this role is to schedule meetings between qualified leads and the sales team. This requires seamless coordination, attention to detail, and a commitment to ensuring that each appointment is timely, well-prepared, and set up for success. You will manage customer interactions with professionalism and efficiency.
• • **Mastery of Communication Tools:** You will leverage a suite of essential CRM and communication platforms, including HubSpot for lead tracking and management, Aircall for high-volume outbound calling, and Zoom for virtual meetings. Maintaining accurate, organized records of all communications and lead statuses within these systems is paramount.
• • **Multi-Channel Outreach Strategy:** Effective communication is key. You will engage with leads through various channels, including phone calls, emails, text messages, and Zoom. The ability to adapt your outreach methods to best suit each lead and situation is essential for maximizing engagement and conversion rates.
• • **Performance-Driven Productivity:** This role is performance-oriented, with clear targets designed to drive success. You will be expected to achieve daily call targets of 120-150 calls and monthly connected call targets of 1,200. Maintaining strong consistency in meeting these productivity expectations is vital for individual and team success.
• • **What Success Looks Like in This Role:** We define success through measurable outcomes that demonstrate your effectiveness and contribution. Your performance will be evaluated based on:
• • **Speed-to-Lead:** Achieving a Speed-to-Lead of under 10 minutes for every inbound lead, ensuring prompt engagement.
• • **Contact Rate:** Maintaining a consistent Contact Rate between 45% and 65%, indicating your ability to connect with prospects.
• • **Appointment Set Rate:** Achieving an Appointment Set Rate between 25% and 40%, showcasing your skill in converting engaged leads into scheduled meetings.
• • **Meeting Show Rate:** Ensuring a Meeting Show Rate between 70% and 80%, highlighting the quality of appointments you set and the follow-through of leads.
• • **Meeting-to-SQL Rate:** Contributing to a Meeting-to-SQL (Sales Qualified Lead) Rate between 40% and 60%, demonstrating the caliber of leads you pass to the sales team.
• • **A Career Opportunity with Growth Potential:** This is more than just a job; it's an opportunity to join a rapidly growing organization at the forefront of the call reputation management industry. You will directly contribute to revenue generation by excelling in top-of-funnel engagement. You will operate in a dynamic, fast-paced environment that values efficiency, collaboration, and continuous growth. If you possess a passion for communication, enjoy structured outreach, and thrive in performance-driven roles with clear targets and support, this position offers a meaningful path for professional impact and advancement within a supportive team structure.
• • **Location and Working Hours:** This role is fully remote and is open to candidates based in LATAM, Africa, and Eastern Europe. Crucially, as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours, specifically aligned with the 9 AM - 5 PM PST time zone. This ensures seamless collaboration and availability for our client's needs.