Associate Account Manager (Greek Speaking)

Fresha.com Ltd

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Join Fresha, the world's leading marketplace platform for beauty and wellness, and play a pivotal role in our expansion within the Southern European market.
• As an Associate Account Manager based in our vibrant Madrid office, you will be instrumental in nurturing and expanding our relationships with a diverse portfolio of salon and wellness business clients.
• This role is designed for an ambitious and proactive individual eager to contribute to a fast-paced, innovative tech company with a global reach.
• You will be the primary point of contact for our Greek-speaking clients, ensuring they maximize the value they derive from the Fresha platform.
• Your core responsibility will be to build and maintain robust, long-term relationships, fostering client loyalty and driving adoption of Fresha's comprehensive suite of business management tools and marketplace features.
• This involves understanding the unique needs and challenges of each business and tailoring solutions and guidance to help them achieve their operational and growth objectives.
• You will proactively engage with clients to educate them on new features, best practices, and strategies to enhance their business performance through Fresha.
• A key aspect of the role is to drive the utilization of Fresha's advanced functionalities, including appointment booking systems, point-of-sale (POS) operations, customer relationship management (CRM), marketing automation tools, loyalty programs, and inventory management.
• By effectively demonstrating the benefits and ease of use of these features, you will empower our clients to streamline their operations, attract more customers, and increase revenue.
• You will also be responsible for identifying opportunities for upselling and cross-selling within your existing client base, contributing directly to Fresha's revenue growth.
• This requires a deep understanding of the Fresha ecosystem and the ability to articulate its value proposition clearly and persuasively.
• Collaborating closely with the sales and customer success teams, you will ensure a seamless client journey from onboarding through to ongoing support and growth.
• You will act as a client advocate internally, providing valuable feedback to product and marketing teams to help shape the future of Fresha.
• The role demands a proactive approach to problem-solving, addressing client inquiries and concerns efficiently and effectively to ensure high levels of client satisfaction.
• You will be expected to manage your client portfolio independently, demonstrating strong organizational skills and the ability to prioritize tasks in a dynamic environment.
• This is an excellent opportunity to develop your account management skills in a supportive and growth-oriented setting, with ample opportunities for professional development.
• You will contribute to Fresha's mission of empowering beauty and wellness professionals worldwide by providing them with the tools and support they need to thrive.
• Your success will be measured by key performance indicators such as client retention, feature adoption rates, client satisfaction scores, and revenue growth within your assigned accounts.
• We are looking for someone who is passionate about the beauty and wellness industry and understands the entrepreneurial spirit of our clients.
• The ideal candidate will be a natural communicator, adept at building rapport and trust with a diverse range of business owners and professionals.
• You will leverage your fluency in Greek to connect authentically with our clients in Greece and Cyprus, ensuring clear and effective communication.
• This role offers the chance to work in a truly international environment, contributing to the success of a rapidly scaling tech company.
• Embrace the challenge of driving adoption and demonstrating the immense value of Fresha's all-in-one platform, from appointment scheduling to sophisticated marketing automation and financial technology solutions.
• Become an expert in how Fresha empowers merchants to unlock their revenue potential through seamless online bookings and integrations with major tech platforms like Instagram, Facebook, and Google.
• Your efforts will directly impact the success of thousands of businesses, helping them manage their operations seamlessly and grow their customer base.
• This is more than just an account management role; it's an opportunity to be a strategic partner to businesses in the beauty and wellness sector, helping them navigate the digital landscape and achieve their goals.
• We encourage you to bring your innovative ideas and proactive approach to help us continuously improve our client engagement strategies and service offerings.
• Become a key player in Fresha's continued success story, driving growth and client satisfaction from our Madrid hub.

🎯 Requirements

• Fluency in both written and spoken Greek and English.
• Proven experience in a client-facing role, such as account management, customer success, or sales.
• Strong communication, interpersonal, and presentation skills.
• Ability to understand and articulate the value proposition of a technology product.
• Self-motivated, organized, and able to manage a portfolio of clients independently.

🏖️ Benefits

• Competitive OTE of €30,000 to €34,000 gross, dependent on experience.
• Opportunity to work in a dynamic and fast-growing global tech company.
• Professional development and career growth opportunities within Fresha.
• Be part of an international team based in a vibrant city like Madrid.
• Contribute to the success of a leading platform in the beauty and wellness industry.

Skills & Technologies

Junior

Onsite

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Fresha.com Ltd

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About Fresha.com Ltd

Fresha.com Ltd operates a cloud-based booking and payments platform for beauty and wellness businesses. Headquartered in London, the company provides free appointment-scheduling software, integrated card processing, and consumer marketplace tools that let salons, spas, barbershops, and fitness studios manage calendars, accept online bookings, send automated reminders, sell products, and process in-store or no-show payments. Founded in 2015 as Shedul, the service rebranded to Fresha in 2020 and now supports tens of thousands of venues across more than 120 countries, processing millions of appointments monthly through web and mobile applications.

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