Associate Account Manager (Romanian & Spanish Speaking)

Fresha.com Ltd

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Join Fresha, the world's leading marketplace platform for beauty and wellness, and become an integral part of our dynamic Southern Europe team based in Madrid.
• As an Associate Account Manager, you will play a pivotal role in nurturing and expanding our relationships with a diverse and growing customer base of beauty and wellness businesses.
• Your primary focus will be on driving the adoption and effective utilization of Fresha's comprehensive suite of features, ensuring our clients maximize the value they derive from our all-in-one business management and financial technology solutions.
• This is a unique opportunity to immerse yourself in a fast-paced, innovative environment where your independence, proactive approach, and ability to showcase your skills will be highly valued and directly contribute to our continued success.
• You will be instrumental in fostering strong, long-term partnerships with our salon and wellness clients, acting as their trusted advisor and primary point of contact.
• Your responsibilities will include understanding the unique needs and challenges of each business, and demonstrating how Fresha's platform can address these, leading to increased efficiency, revenue growth, and enhanced customer satisfaction.
• You will proactively engage with clients through various communication channels, including phone, email, and potentially in-person meetings, to provide ongoing support, share best practices, and introduce new features and functionalities.
• A key aspect of the role involves educating clients on the full spectrum of Fresha's offerings, from appointment booking and point-of-sale systems to customer relationship management, marketing automation, loyalty programs, inventory management, and team management tools.
• You will monitor client account health and performance, identifying opportunities for upselling or cross-selling relevant Fresha services and products that can further benefit their business operations.
• By understanding the competitive landscape and market trends within the beauty and wellness sector, you will provide valuable insights and strategic guidance to your clients, helping them to stay ahead of the curve.
• You will collaborate closely with internal teams, including sales, marketing, and product development, to ensure a seamless customer experience and to relay client feedback for continuous platform improvement.
• The role requires a proactive mindset to identify and resolve client issues efficiently, ensuring high levels of customer retention and satisfaction.
• You will be responsible for tracking key performance indicators (KPIs) related to client engagement, feature adoption, and overall account growth, reporting on progress and identifying areas for improvement.
• Leveraging your language skills in Romanian and Spanish, you will be able to connect with a wider range of clients, providing a personalized and culturally relevant service.
• This position offers the chance to develop your account management expertise within a rapidly scaling tech company, with ample opportunities for professional growth and development.
• You will contribute to Fresha's mission of empowering beauty and wellness professionals worldwide by providing them with the tools they need to thrive.
• By driving feature adoption, you will directly impact the success of thousands of businesses, helping them to streamline operations, attract more customers, and increase their profitability.
• You will be a key player in expanding Fresha's market presence in Southern Europe, building a strong reputation for exceptional customer support and partnership.
• This role is ideal for an ambitious individual who is passionate about technology, customer success, and the beauty and wellness industry, and who thrives in an autonomous and results-oriented environment.
• You will gain invaluable experience in SaaS account management, understanding the lifecycle of a client from onboarding to long-term partnership and advocacy.
• Your ability to communicate complex features and benefits in a clear and concise manner will be crucial for client understanding and adoption.
• You will be empowered to take ownership of your client portfolio, developing strategies to ensure their continued success and loyalty to the Fresha platform.
• This is more than just a job; it's an opportunity to be part of a global movement transforming the beauty and wellness industry, making a tangible difference in the daily operations of countless businesses.

🎯 Requirements

• Fluency in both Romanian and Spanish (written and spoken) is essential for effective communication with our diverse client base.
• Proven experience in a customer-facing role, such as account management, sales, or customer success, demonstrating an ability to build and maintain strong relationships.
• Excellent communication, interpersonal, and negotiation skills, with the ability to articulate value propositions clearly and persuasively.
• A proactive and results-oriented mindset, with a strong drive to achieve and exceed targets.
• Ability to work independently, manage time effectively, and prioritize tasks in a dynamic environment.
• Familiarity with CRM software and other sales/account management tools is a plus.
• A genuine interest in the beauty and wellness industry and a passion for helping businesses succeed.

🏖️ Benefits

• Competitive OTE of €30,000 to €34,000 gross, commensurate with experience.
• Opportunity to work with a leading global tech company in the rapidly growing beauty and wellness sector.
• Be part of a supportive and dynamic international team with a strong company culture.
• Opportunities for professional development and career advancement within a scaling organization.
• Gain hands-on experience in account management within the SaaS industry.
• Contribute to the success of thousands of businesses worldwide.

Skills & Technologies

Junior

Onsite

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Fresha.com Ltd

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About Fresha.com Ltd

Fresha.com Ltd operates a cloud-based booking and payments platform for beauty and wellness businesses. Headquartered in London, the company provides free appointment-scheduling software, integrated card processing, and consumer marketplace tools that let salons, spas, barbershops, and fitness studios manage calendars, accept online bookings, send automated reminders, sell products, and process in-store or no-show payments. Founded in 2015 as Shedul, the service rebranded to Fresha in 2020 and now supports tens of thousands of venues across more than 120 countries, processing millions of appointments monthly through web and mobile applications.

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