Job Overview
Location
San Antonio Home Office I
Job Type
Full-time
Category
Design
Date Posted
April 13, 2026
Full Job Description
đź“‹ Description
- • The Associate Creative Director (Writer) at USAA contributes to and executes the creative vision through the development of best-in-class idea platforms, creative concepts, and tactical execution of creative campaigns and projects, playing a key role in delivering compelling messaging that supports USAA’s mission to empower military members and their families with financial security.
- • Day to day, the role involves providing creative direction for multiple campaigns and projects, overseeing tactical execution, leading teams in developing idea platforms, managing operating rhythms for creative teams, mentoring new hires through onboarding curriculum, collaborating with marketing partners to ensure on-time, on-budget delivery, and advocating for creative best practices and process improvements.
- • USAA is a mission-driven organization serving the military community with core values of honesty, integrity, loyalty, and service; the creative team operates within a culture that emphasizes trust, innovation, and accountability, supporting brand consistency and member engagement across channels.
- • In this role, the individual can develop leadership and strategic creative skills, deepen expertise in integrated campaign development, influence creative direction across the organization, mentor emerging talent, and contribute to the evolution of USAA’s creative standards and processes while working on high-impact projects for a purpose-driven audience.
🎯 Requirements
- • Bachelor’s degree or 4 years of related experience in lieu of degree
- • 8 or more years of experience in creative development, design, copy, production, or media planning with accountability for complex tasks or projects
- • Subject-matter-expert knowledge of the creative function, including business acumen, industry practices, and emerging trends
- • Highly proficient computer skills, especially with Adobe Creative Suite applications
- • Digital portfolio required, showcasing campaign work across TV, social, and print
- • Experience leading creative teams and creating content for social platforms
🏖️ Benefits
- • Comprehensive medical, dental, and vision plans
- • 401(k) and pension plans
- • Paid time off program with paid holidays plus 16 paid volunteer hours
- • Career path planning and continuing education support
- • Parental benefits and adoption assistance
- • Various wellness programs supporting physical, financial, and emotional wellness
Skills & Technologies
About United Services Automobile Association
United Services Automobile Association is a Fortune 500 financial services group headquartered in San Antonio, Texas, founded in 1922 by Army officers to insure each other’s vehicles. Today it provides banking, insurance, investment, and retirement products to current and former members of the U.S. military and their families. The member-owned reciprocal inter-insurance exchange operates under charters in Texas and serves over 13 million members worldwide. The association maintains strict eligibility rules tied to military service and is consistently ranked among the top U.S. insurers and banks for customer satisfaction and financial strength.
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