Associate Manager, Billing Operations & Strategy

📋 Description

• • As an Associate Manager, Billing Operations & Strategy at Coinbase, you will be at the forefront of managing and optimizing the complete billing lifecycle for our innovative Prime products. This pivotal role demands a strategic thinker and a hands-on leader who can ensure the accuracy, timeliness, and effectiveness of our billing processes, including robust collections, all within a high-volume, rapidly scaling environment.
• • You will be instrumental in driving critical strategic initiatives and transformative projects designed to enhance the scalability, efficiency, and accuracy of our billing program. Your efforts will directly contribute to reducing operational costs, minimizing financial risk, and ensuring a seamless billing experience for our diverse customer base.
• • A significant aspect of your role will involve deep cross-functional collaboration. You will partner closely with Product, Engineering, Finance, Legal, and other key stakeholder teams to define, implement, and advocate for process and system enhancements. Your ability to translate business needs into actionable solutions will be crucial in aligning our billing infrastructure with overarching business objectives and future growth.
• • You will lead and mentor a dedicated team of full-time employees and contractors, fostering a high-performance culture focused on continuous improvement and operational excellence. Developing your team, providing clear direction, and empowering them to achieve ambitious goals will be a key responsibility.
• • Your day-to-day responsibilities will include overseeing the end-to-end billing operations for Coinbase Prime products. This encompasses everything from accurate invoice generation and delivery to proactive and effective collections strategies, ensuring that revenue is recognized appropriately and cash flow is optimized.
• • You will be tasked with identifying opportunities for automation and implementing new technologies or process improvements to streamline billing workflows. This includes evaluating existing systems, recommending upgrades or new solutions, and managing the implementation of these changes.
• • A core part of the role is to analyze billing data and operational metrics to identify trends, inefficiencies, and areas for improvement. You will use these insights to develop data-driven strategies and recommendations for the leadership team.
• • You will play a key role in developing and refining billing policies and procedures to ensure compliance with financial regulations and internal controls, while also supporting business growth and customer satisfaction.
• • This position requires a proactive approach to problem-solving, anticipating potential issues within the billing cycle and developing contingency plans to mitigate their impact.
• • You will contribute to the strategic roadmap for billing operations, ensuring that our processes and systems are future-proofed to handle the exponential growth characteristic of the cryptocurrency industry and Coinbase's expansion.
• • The role involves managing vendor relationships related to billing systems and services, ensuring service level agreements are met and costs are managed effectively.
• • You will be responsible for reporting on key billing performance indicators (KPIs) to senior management, providing clear insights into operational health, financial performance, and strategic progress.
• • By championing best practices in billing operations and strategy, you will help Coinbase maintain its position as a trusted and reliable platform in the digital asset space.
• • This is an opportunity to make a significant impact on a critical business function within a leading cryptocurrency company, working with cutting-edge technology and a passionate team dedicated to advancing economic freedom.