Job Overview
Location
San Antonio Home Office I
Job Type
Full-time
Category
Data Science
Date Posted
July 6, 2026
Full Job Description
đź“‹ Description
- • Provide executive leadership for auto, property, and other claims operations teams to deliver scalable operational business results, including member service, claims payment accuracy, expense control, employee engagement, quality, and compliance.
- • Set operational goals and performance metrics aligned with enterprise-wide claims targets and strategic objectives.
- • Design and implement claims strategies that support Property & Casualty (P&C) mission objectives and drive enterprise-wide operational improvements.
- • Sponsor and lead large-scale transformational initiatives across claims operations, focusing on efficiency, effectiveness, regulatory adherence, and compliance.
- • Oversee the development, implementation, and enforcement of functional policies, procedures, and guidelines across claims processes.
- • Identify and evaluate internal and external strategic issues impacting the claims product line and develop data-informed solutions.
- • Serve as an executive sponsor for cross-functional P&C projects, influencing and collaborating with peers to align on shared accountabilities and mission outcomes.
- • Represent USAA with external partners, regulators, and industry stakeholders as appropriate to ensure compliance and operational alignment.
- • Establish and maintain effective operational controls in alignment with risk and compliance policies, ensuring risks are identified, measured, monitored, and mitigated.
- • Hire, develop, coach, and retain high-performing claims leaders to drive results and sustain a culture of excellence.
- • Influence and execute claims servicing solutions across process, technology, workforce, third-party vendors, and analytics to enhance P&C product competitiveness.
- • Translate strategic vision into actionable tactical plans and execute them with precision to achieve measurable business outcomes.
- • Leverage data insights and analytics to inform decision-making, drive operational improvements, and recommend strategic changes to leadership.
- • Ensure full compliance with Department of Insurance regulations, Fair Claims Practices, and federal laws governing claims handling.
- • Drive member service, accuracy, and efficiency improvements in both in-office and virtual claims environments.
- • Lead workflow transitions and operating model shifts at scale to optimize claims delivery and reduce operational friction.
- • Apply technical property claims expertise, including water claims proficiency and Core Property Claims strategy experience, to deliver measurable productivity gains.
- • Utilize emerging claims technologies, automation tools, and AI-assisted processing systems to modernize operations.
- • Articulate a clear operational vision, align teams to strategic outcomes, and lead execution to completion across distributed, diverse, and remote workforces.
- • Maintain working knowledge of multi-state regulatory environments and ensure operational compliance across jurisdictions.
🎯 Requirements
- • 10 years of progressive customer service, operational, military, or leadership experience, including a minimum of 8 years of demonstrated Property & Casualty (P&C) proficiency
- • 6 years of people leadership experience building, managing, and developing high-performing teams
- • Proven ability to influence leaders across multiple disciplines and executive levels
- • Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices, and federal claims handling regulations
- • Experience developing P&C business solutions, including building business cases, creating influence, and delivering measurable results
- • Demonstrated ability to convert strategic vision into tactical plans and execute them effectively
🏖️ Benefits
- • Comprehensive medical, dental, and vision plans
- • 401(k) and pension plans
- • Life insurance coverage
- • Parental benefits and adoption assistance
- • Paid time off including paid holidays and 16 paid volunteer hours
- • Long-term incentive plan (cash payment based on time and performance for executive roles)
Skills & Technologies
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About United Services Automobile Association
United Services Automobile Association is a Fortune 500 financial services group headquartered in San Antonio, Texas, founded in 1922 by Army officers to insure each other’s vehicles. Today it provides banking, insurance, investment, and retirement products to current and former members of the U.S. military and their families. The member-owned reciprocal inter-insurance exchange operates under charters in Texas and serves over 13 million members worldwide. The association maintains strict eligibility rules tied to military service and is consistently ranked among the top U.S. insurers and banks for customer satisfaction and financial strength.
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