Business Analyst - Customer Value

CSG Systems International, Inc.

Job Overview

Location

United States Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Business Analyst – Customer Value role at CSG Systems International, Inc. is responsible for turning the company’s Customer Engagement Platform strategy into clear, defensible financial value for clients by connecting digital journeys and customer operations to measurable business outcomes. This role is critical in helping clients understand the real P&L impact of CSG solutions, moving beyond vanity metrics to drive ROI-focused decisions.
• Day to day, the person will partner with Sales and Customer Success to shape and communicate value narratives pre- and post-sale, design and support practical measurement approaches (e.g., control groups, hold-out tests), combine data from multiple sources to estimate incremental impact on revenue, cost-to-serve, and risk, turn data into actionable insights and storytelling for operational and executive audiences, influence cross-functional teams through logic and business acumen, and develop reusable value tools and playbooks (e.g., discovery guides, calculators, dashboards) to scale ROI conversations.
• The team operates within CSG’s broader mission to empower companies to build unforgettable customer experiences. CSG has over 40 years of experience helping global brands solve complex business challenges and evolve in the digital economy. The company is recognized for its award-winning culture, including being named a US News & World Report “Best Companies to Work For” and a Newsweek “America’s Greatest Workplaces in Tech” for 2025.
• In this role, the person can learn to master value-based selling frameworks, gain deep expertise in B2C digital/SaaS business models and financial drivers, develop advanced data storytelling and visualization skills, influence stakeholders without formal authority, and contribute to product roadmaps and go-to-market strategy by grounding initiatives in real P&L impact. They will also build scalable tools that elevate the ROI acumen of field teams and clients across industries like telecom, media/streaming, financial services, and utilities.

🎯 Requirements

• Bachelor’s degree in Business, Economics, Finance, Statistics, Data Science, or a related field; or equivalent experience
• 3+ years of progressive experience in customer-facing B2C organizations in roles such as customer operations, digital product, marketing or product analytics, or related business operations
• Hands‑on experience combining data from multiple sources (e.g., customer operations, digital, marketing, product, finance) and using control groups, test‑and‑learn designs, or structured pre/post comparisons to estimate incremental impact
• Able to work hands-on with Excel/Sheets and BI/visualization tools (e.g., Power BI, Tableau, Looker) and at least one analytic language such as SQL, Python, or R to pull, join, and explore data from enterprise data platforms
• Demonstrated experience turning data into actionable insights and stories, including preparing and delivering findings and recommendations to external stakeholders and senior leadership (e.g., Director, VP+)
• Ability to travel domestic and/or international up to 20%

🏖️ Benefits

• Work from Home, Hybrid, On-site flexibility
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision coverage
• Paid Vacation, Volunteer, and Holiday Time Off
• Bonus opportunity eligible
• Accommodations for persons with disabilities throughout the application and employment process

Skills & Technologies

Python

Remote

Degree Required

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CSG Systems International, Inc.

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About CSG Systems International, Inc.

CSG Systems International provides cloud-based revenue management, customer experience, and payment solutions for communications, media, and other service providers worldwide. Its platform handles billing, charging, mediation, analytics, and digital monetization across wireless, wireline, cable, satellite, and OTT services. The company supports complex partner settlements, content monetization, and customer lifecycle management, serving large enterprises and government clients. Operations span North America, Europe, and Asia-Pacific.

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