Job Overview
Location
Remote, Contiguous US
Job Type
Full-time
Category
Data & Analytics
Date Posted
April 21, 2026
Full Job Description
📋 Description
- • As the Business Intelligence Group Manager for Operations & Customer Experience at Alma, you will lead a team of BI analysts supporting Core Operations, Customer Experience, and Finance value streams, driving strategic insights and data products that enable efficient scaling while maintaining world-class customer experience.
- • You will establish strategic trust and roadmap ownership with stakeholders, lead long-term strategic planning for H2 and 2027 BI strategy, bridge business needs with data products by collaborating with Data Science and Data Engineering leaders, and ensure operational and financial integrity for the 2026 financial audit.
- • Alma is on a mission to simplify access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and offer in-network care, with over 20,000 therapists in its network and availability in all 50 states.
- • You will develop leadership and technical expertise by managing and mentoring BI analysts, evolving team capabilities in SQL and DBT, championing AI adoption, contributing directly to complex data modeling, and driving data fluency across business partners to ensure insights lead to action.
🎯 Requirements
- • 7-10 years of experience working in data analytics or BI
- • 3-4 years of experience managing analysts
- • Mastery of the modern data stack (SQL, DBT, BI visualization tools) with ability to provide hands-on guidance
- • Demonstrated history of identifying and deploying new tools to increase team velocity, including AI-powered solutions
- • Experience turning around complex team dynamics and motivating employees through periods of change using delegation as a tool for growth
🏖️ Benefits
- • Remote-first company with flexible work arrangements
- • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
- • Monthly therapy and wellness stipends, monthly co-working space membership stipend, and monthly work-from-home stipend
- • Comprehensive parental leave plans, 12 paid holidays and 1 Alma Give Back Day, and flexible PTO
- • Financial wellness benefits through Northstar, pet discount program through United Pet Care, and financial perks through BenefitHub
- • EAP access through Aetna, one-time home office stipend, and 401K plan (ADP)
Skills & Technologies
About Alma, Inc.
Alma, Inc. provides a cloud-based platform that enables healthcare providers to build and manage independent mental-health practices. The software handles scheduling, billing, insurance claims, telehealth, client communication, and compliance, while also offering a directory that helps patients find in-network therapists. Founded in 2018 and headquartered in New York City, the company partners with major insurers to simplify credentialing and claims processing for clinicians across the United States.
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