Business Process Owner Senior - Retail Banking - Sensitive Profile
Job Overview
Location
San Antonio Home Office II/III
Job Type
Full-time
Category
Data Science
Date Posted
June 23, 2026
Full Job Description
đź“‹ Description
- • Develops and implements strategic customer-specific business process program plans aligned with enterprise strategy and influencing relevant roadmaps.
- • Applies expert knowledge of retail banking to lead alignment and development of business deliverable processes and capabilities that materially improve business performance.
- • Serves as a functional expert, bringing diverse perspectives to design end-user focused process solutions.
- • Manages process performance by establishing control limits, monitoring key performance indicators, and informing stakeholders of deficiencies, risks, or improvement opportunities.
- • Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks associated with owned processes.
- • Develops and executes communication plans for customers and internal stakeholders to ensure clarity and alignment.
- • Ensures alignment between internal stakeholders and customers across all business process projects using proactive engagement and communication strategies.
- • Utilizes reporting, data, and analytics to measure process and project performance, drive operational efficiencies, and inform decision-making.
- • Stays current with emerging technologies and evaluates business processes to lead continuous improvement initiatives.
- • Leads solution development including business case creation, benefits substantiation, and drives business requirements for process improvement initiatives.
- • Provides mentorship and guidance to team members and business partners.
- • Delivers business performance intelligence to support planning, research, analysis, development, and implementation of new or modified applications and processes.
- • Ensures risks associated with business activities are identified, measured, monitored, and controlled in accordance with USAA’s risk and compliance policies.
- • Maintains compliance with federal laws, rules, and regulations including TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, and OCC Heightened Standards.
- • Applies hands-on experience with process mapping, modeling, and creating/validating process documentation.
- • Implements and sustains change and improvement initiatives as a change champion.
- • Uses process management standards, policies, and methodologies such as Lean and Business Process Management (BPM).
- • Collects and analyzes data using various systems to support process optimization and decision-making.
- • This position is designated as a Sensitive Position, requiring 10 consecutive business days of Mandatory Time-Away each calendar year.
- • The role requires in-office presence 4 days per week and is based in San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Charlotte, NC; or Tampa, FL.
- • Relocation assistance is not available for this position.
- • USAA does not provide visa sponsorship; candidates must be authorized to work in the U.S. without sponsorship.
🎯 Requirements
- • Bachelor’s degree OR 4 years of relevant education and/or experience
- • 6 years of business process execution, knowledge, experience, consulting, and/or process engineering/optimization
- • Hands-on experience with process mapping and modeling and creating/validating process documentation
- • Demonstrated experience with Lean, Business Process Management, or similar methodology
- • Knowledge of federal laws, rules, regulations, and applicable guidance including TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards
- • Experience in implementing and sustaining change/improvements as a change champion
🏖️ Benefits
- • Comprehensive medical, dental, and vision plans
- • 401(k) and pension plans
- • Life insurance
- • Parental benefits and adoption assistance
- • Paid time off including paid holidays and 16 paid volunteer hours
- • Various wellness programs
- • Career path planning and continuing education support
- • Pay incentives based on corporate and individual performance
Skills & Technologies
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About United Services Automobile Association
United Services Automobile Association is a Fortune 500 financial services group headquartered in San Antonio, Texas, founded in 1922 by Army officers to insure each other’s vehicles. Today it provides banking, insurance, investment, and retirement products to current and former members of the U.S. military and their families. The member-owned reciprocal inter-insurance exchange operates under charters in Texas and serves over 13 million members worldwide. The association maintains strict eligibility rules tied to military service and is consistently ranked among the top U.S. insurers and banks for customer satisfaction and financial strength.
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