Job Overview
Location
Work From Home (HB)
Job Type
Full-time
Category
DevOps & SysAdmin
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • As a Performance and Capacity Engineer at Health Care Service Corporation (HCSC), you will serve as a principal architect of infrastructure stability and long-term scalability, ensuring systems are optimized and right-sized to support enterprise growth.
- • Day to day, you will leverage Dynatrace, Azure, Cisco, Commvault, IBM, SQL Server, and ServiceNow to drive operational excellence through proactive monitoring, intelligent automation, and incident prevention before business impact occurs.
- • You will own the 3-year Capacity and Enterprise Monitoring Roadmaps, translating strategic vision into tactical execution plans that align with business priorities and industry trends.
- • You will collaborate across teams to simplify and standardize complex processes, prioritize trade-offs, manage change, and foster teamwork while maintaining detailed, analytical, and organized approaches to infrastructure performance and capacity management.
- • This role offers the opportunity to grow within a purpose-driven company that invests in employee development, with remote work flexibility (within continental U.S., excluding AK, NY, CA, HI) and access to curated development plans for career advancement.
🎯 Requirements
- • Bachelors Degree and 2 years in Information Technology or relevant experience OR Technical Certification and/or College Courses and 4 years IT experience OR 6 years IT experience.
- • Experience in infrastructure performance management and infrastructure capacity management.
- • Expert-level knowledge of Dynatrace (SaaS or Managed), SQL Server administration/tuning, and ServiceNow (ITOM/ITSM).
- • Strong understanding of modern infrastructure including Virtualization, Cloud/Azure, Storage, and Networking.
- • Experience with infrastructure automation, operations management, ITIL v3, and IT standards, procedures, and policies.
- • Ability to simplify and standardize complex concepts, prioritize trade-offs, drive cross-functional execution, and adapt to change.
🏖️ Benefits
- • Access to curated development plans that foster professional growth and rewarding career progression.
- • Comprehensive total rewards package including health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, and tuition reimbursement.
- • Annual incentive bonus plan tied to job-related skills, education, knowledge, and experience.
- • Remote work eligibility within the continental United States (excluding Alaska, New York, California, and Hawaii).
- • Equal Opportunity Employment commitment ensuring a welcoming, inclusive environment for all qualified applicants.
Skills & Technologies
About Health Care Service Corporation
Health Care Service Corporation is the largest customer-owned health insurer in the United States, operating Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. It provides medical, dental, vision, life, and disability coverage to nearly 17 million members through individual, employer, and government programs. The company emphasizes community health investments, digital services, and value-based care initiatives. Founded in 1936 and headquartered in Chicago, HCSC is licensed as a mutual legal reserve company and governed by its policyholders.
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