Job Overview
Location
Work From Home
Job Type
Full-time
Category
Other
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Serve as a subject matter expert and team lead within the Case Management department, providing guidance and direction to team members on daily operations and complex case resolutions.
- • Mentor and coach team members to improve performance, ensure adherence to compliance standards, and foster a culture of continuous improvement and accountability.
- • Resolve complex customer cases involving policy administration, underwriting discrepancies, claims processing, and benefit interpretations with accuracy and timeliness.
- • Partner with leadership to identify, analyze, and implement process improvements that enhance operational efficiency and elevate the customer experience.
- • Monitor team metrics and case resolution timelines to ensure service level agreements are met and quality benchmarks are maintained.
- • Collaborate cross-functionally with underwriting, claims, compliance, and technology teams to resolve systemic issues and streamline case handling workflows.
- • Review and validate case documentation to ensure regulatory compliance, data integrity, and alignment with company policies and procedures.
- • Lead team meetings and case reviews to share best practices, address recurring challenges, and reinforce standard operating procedures.
- • Act as a primary point of contact for escalated customer inquiries and internal stakeholder requests related to case management processes.
- • Contribute to the development and updating of training materials, knowledge bases, and procedural documentation to support team onboarding and ongoing education.
- • Proactively identify trends in case types or resolution delays and recommend actionable solutions to reduce backlog and improve turnaround times.
- • Ensure all team activities comply with federal and state insurance regulations, company policies, and internal audit requirements.
- • Support the onboarding and performance evaluation of new team members by providing structured feedback and performance coaching.
- • Maintain a high standard of customer service by ensuring all interactions are professional, empathetic, and solution-oriented.
- • Participate in departmental initiatives aimed at digital transformation, automation, and technology adoption to modernize case management workflows.
- • Document and report key performance indicators, operational bottlenecks, and improvement outcomes to senior leadership on a regular basis.
🎯 Requirements
- • Proven experience in case management within the life insurance or financial services industry
- • Demonstrated ability to lead and mentor a team of case management professionals
- • Strong understanding of life insurance policies, underwriting, and claims processes
- • Excellent problem-solving skills with a track record of resolving complex customer and operational issues
- • Experience driving process improvements and implementing workflow optimizations
- • Proficiency in case management systems and CRM platforms used in insurance operations
🏖️ Benefits
- • Work from home flexibility with a fully remote work environment
- • Comprehensive health, dental, and vision insurance coverage
- • 401(k) retirement plan with company matching contributions
- • Paid time off and company holidays
- • Professional development and tuition reimbursement opportunities
- • Employee assistance program and mental health resources
Skills & Technologies
About Protective Life Corporation
Protective Life Corporation, headquartered in Birmingham, Alabama, is a financial services holding company providing life insurance, annuities, asset protection, and retirement and investment products to individuals and institutions through subsidiaries such as Protective Life Insurance Company. Founded in 1907, the company operates nationwide and manages assets exceeding $100 billion, serving policyholders, plan participants, and institutional clients with risk management and wealth accumulation solutions. The firm distributes products via independent agents, brokers, financial institutions, and strategic partnerships, focusing on long-term financial security and stable cash flow generation for its customers and shareholders.
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