Claims Coordinator I - REMOTE

📋 Description

• • Enter new claims into the Claim System via telephone, fax, email, and mail
• • Research new losses using various programs to gather necessary data for claim handling
• • Assign claim files to adjusters as directed by Claim Managers
• • Maintain property damage files, including sending notifications to claimants, adverse carriers, and insurance agents
• • Assist with covering phones at the front desk when needed
• • Perform other duties as assigned by management
• • Demonstrate strong customer service skills when interacting with claimants and internal teams
• • Type at a speed of 40–45 words per minute to ensure timely data entry
• • Communicate clearly and professionally through both verbal and written channels
• • Build and maintain professional relationships across all organizational levels
• • Work independently and collaboratively within a team environment
• • Adapt to a fast-paced, dynamic workplace with shifting priorities
• • Multi-task effectively while maintaining accuracy and attention to detail
• • Exhibit strong organizational skills and excellent time management
• • Follow up consistently on tasks and documentation to ensure completeness
• • Utilize basic computer and data entry skills to navigate claim systems and digital tools
• • Handle sensitive claims information with confidentiality and compliance
• • Support claim adjusters by providing administrative and logistical assistance to expedite claim resolution
• • Ensure all claim documentation is accurately recorded and properly filed
• • Remain flexible in workload distribution and task assignments based on operational needs
• • Adhere to company policies and procedures regarding claims processing and data handling
• • Participate in training or orientation as required to maintain system proficiency
• • Comply with all security and privacy protocols for applicant and claimant information
• • Maintain a drug-free and professional work environment in alignment with company standards