Job Overview
Location
Austin, Texas, USA
Job Type
Full-time
Category
Customer Success
Date Posted
March 8, 2026
Full Job Description
đź“‹ Description
- • As a Client and Operations Support Specialist at Civitech, you will play a pivotal role in ensuring the smooth and efficient execution of our vital mail programs, directly contributing to our mission of fostering a more equitable and progressive democracy. This temporary, fixed-term position, expected to run through November 2026, offers a unique opportunity to immerse yourself in the operational backbone of a mission-driven technology company.
- • You will be the primary point of contact for clients, managing and nurturing relationships through clear, consistent, and proactive communication. Your responsibilities will include understanding client needs, addressing inquiries promptly, and ensuring their experience with Civitech's mail program services is exceptional. This involves detailed record-keeping, managing client expectations, and acting as a liaison between clients and internal teams to resolve any issues that may arise.
- • A significant aspect of your role will involve the meticulous compilation and dissemination of critical information. This includes gathering data related to client programs, campaign progress, and operational metrics. You will be responsible for organizing this information into clear, concise reports and updates, ensuring that clients and internal stakeholders are kept well-informed. This requires a keen eye for detail and the ability to translate complex data into actionable insights.
- • You will provide essential support for the operational aspects of our mail programs. This encompasses a range of tasks, from coordinating with vendors and managing logistics to tracking program performance and identifying areas for improvement. Your contributions will be crucial in streamlining processes, reducing inefficiencies, and ensuring that our mail programs are delivered on time and within scope.
- • This role demands a proactive approach to problem-solving. You will be expected to anticipate potential challenges, identify risks, and develop effective solutions to mitigate them. Whether it's troubleshooting a client issue, optimizing an operational workflow, or ensuring data accuracy, your ability to think critically and act decisively will be highly valued.
- • You will work closely with various internal teams, including client success, engineering, and program management, to ensure a cohesive and integrated client experience. This collaborative environment requires strong interpersonal skills and the ability to work effectively across different departments.
- • Maintaining high standards of client engagement is paramount. You will be instrumental in building trust and fostering long-term partnerships by consistently delivering excellent service and support. This involves understanding the unique goals of each client and tailoring your approach to meet their specific needs.
- • The operational efficiency of our mail programs directly impacts our ability to support Democratic candidates and progressive causes. Your diligence in managing tasks, ensuring data integrity, and supporting program execution will have a tangible effect on our overall success and impact.
- • You will be responsible for managing and organizing client documentation, ensuring all records are up-to-date, accurate, and easily accessible. This includes contracts, communication logs, program details, and any other relevant client information.
- • Contributing to the continuous improvement of our processes and services will be an ongoing expectation. You will be encouraged to provide feedback, suggest enhancements, and participate in initiatives aimed at refining our client support and operational procedures.
- • This role requires a strong understanding of project timelines and the ability to manage multiple tasks and priorities simultaneously, especially during peak campaign periods. Your organizational skills will be key to ensuring that all deadlines are met and that client programs run without interruption.
- • You will assist in the preparation of materials for client meetings, presentations, and reports, ensuring all information is accurate, well-presented, and aligned with Civitech's brand and messaging.
- • Ultimately, your work as a Client and Operations Support Specialist will be instrumental in strengthening our client relationships, optimizing our operational workflows, and amplifying our impact in the pursuit of a more equitable democracy. This is an opportunity to be part of a dedicated team making a real difference.
🎯 Requirements
- • Proven experience in client support, account management, or a similar client-facing role, with a strong emphasis on communication and relationship building.
- • Excellent organizational and time management skills, with the ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
- • Strong written and verbal communication skills, with the ability to articulate information clearly and concisely to diverse audiences.
- • Proficiency in using CRM software and other relevant operational tools; experience with project management software is a plus.
- • A proactive, problem-solving mindset with a keen attention to detail and a commitment to accuracy.
🏖️ Benefits
- • Opportunity to contribute to a mission-driven organization focused on increasing civic participation and supporting progressive causes.
- • Remote-first work environment with flexibility in location (within specified states or Austin, TX).
- • Gain valuable experience in client relations and operations within the political technology sector.
- • Temporary role with potential for extension, offering a defined period of impactful work.
- • Collaborative and supportive team culture dedicated to making a difference.
Skills & Technologies
Remote
About Civic Technologies, Inc.
Civitech provides essential political technology solutions for Democratic and progressive campaigns, PACs, advocacy groups, and nonprofits. Their platform specializes in voter registration, offering a suite of tools designed to simplify and make the process fairer for historically disenfranchised communities. By leveraging proprietary data that identifies unregistered, likely-progressive voters, Civitech empowers organizations to expand the electorate, tailor messaging, and mobilize supporters effectively. Trusted by leaders in the political and nonprofit sectors, Civitech is dedicated to helping movements grow their base and achieve their goals through smart, data-driven outreach and engagement, facilitating a more democratic future.
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