Job Overview
Location
London, UK
Job Type
Full-time
Category
Customer Success
Date Posted
February 16, 2026
Full Job Description
đź“‹ Description
- • Join Scality, a recognized leader in data storage solutions, and play a pivotal role as a Customer Success Engineer (CSE) in our dynamic European team.
- • At Scality, we empower organizations to overcome their most complex data storage challenges, focusing on growth, security, performance, and cost optimization. Our flagship S3 object storage, enhanced with CORE5, provides unparalleled end-to-end cyber resilience, safeguarding data from the API to the architecture.
- • Our patented MultiScale Architecture is engineered for limitless, independent scalability, ensuring our solutions can meet the unpredictable demands of modern, data-intensive workloads, including high-performance AI initiatives and cloud deployments.
- • As a Customer Success Engineer, you will be at the forefront of delivering these cutting-edge solutions to our esteemed clientele, ensuring their success and satisfaction.
- • Your primary responsibility will be the end-to-end design, implementation, and successful delivery of Scality products and integrated third-party solutions for our customers.
- • This hands-on role requires a deep understanding of our technology and the ability to translate customer requirements into robust, scalable, and secure storage architectures.
- • You will engage directly with customers, providing expert integration services, comprehensive consulting, and effective training to ensure they maximize the value of their Scality investment.
- • The CSE is an integral part of the Customer Success team, contributing to a proactive and supportive post-sales professional services engagement.
- • A key aspect of this role involves participating in the European on-call rotation, which may necessitate working outside of standard business hours to provide timely and critical support to our global customer base.
- • This position requires a high degree of trust and reliability, as you will be working in secure or military environments. Successful candidates must successfully complete mandatory background screening processes.
- • Beyond direct customer delivery, you will act as a crucial liaison between our customers and our product organization.
- • You will gather valuable feedback on new features and functionalities, translating customer needs into actionable insights that drive product innovation and roadmap development.
- • This interaction ensures that Scality remains at the cutting edge, continuously evolving to meet the dynamic needs of the market.
- • For key accounts requiring extended services beyond standard support, you will coordinate and manage all customer and internal interactions, ensuring seamless project execution and exceptional service delivery.
- • You will be responsible for troubleshooting complex technical issues, performing root cause analysis, and implementing effective solutions to maintain customer satisfaction and system integrity.
- • This role demands a blend of technical expertise, problem-solving acumen, and strong interpersonal skills to build and maintain lasting customer relationships.
- • You will contribute to the development of best practices, documentation, and knowledge sharing within the Customer Success team, fostering a culture of continuous learning and improvement.
- • By ensuring the successful deployment and ongoing operation of Scality solutions, you will directly contribute to our customers' ability to accelerate AI initiatives, optimize cloud environments, and defend their data with unwavering confidence.
- • Your work will directly impact the success of some of the world's most discerning companies, solidifying Scality's reputation for reliability, security, and sustainability.
- • This is an opportunity to grow your career in a fast-paced, innovative environment with a company that is shaping the future of data storage.
- • You will be empowered to take ownership of customer engagements, driving technical solutions and ensuring the highest levels of customer satisfaction.
- • The role offers exposure to a wide range of technologies and customer environments, providing continuous learning and development opportunities.
- • We are looking for individuals who are passionate about technology, dedicated to customer success, and eager to make a significant impact.
- • Become a trusted advisor to our customers, guiding them through their data storage journey with Scality's industry-leading solutions.
- • Your expertise will be critical in helping customers achieve their strategic objectives through efficient, secure, and scalable data infrastructure.
- • This role is ideal for someone who thrives in a collaborative team setting but can also work independently and take initiative.
- • You will be instrumental in ensuring the seamless integration of Scality products into diverse customer infrastructures, often involving complex enterprise environments.
- • The ability to articulate technical concepts clearly and concisely to both technical and non-technical audiences will be essential for your success.
- • You will be involved in the pre-sales to post-sales transition, ensuring a smooth handover and continued support for customer projects.
- • Proactively identify opportunities for customers to leverage additional Scality features or services that can further enhance their data management capabilities.
- • Contribute to the overall success of the Customer Success organization by sharing insights, participating in team meetings, and supporting colleagues.
- • This role is a fantastic opportunity to join a growing company with a strong market position and a commitment to innovation and customer value.
🎯 Requirements
- • Proven experience in a customer-facing technical role, such as a Solutions Architect, Systems Engineer, or Customer Success Engineer, with a focus on storage, cloud, or enterprise IT solutions.
- • Strong understanding of object storage concepts, S3 API, and related storage technologies.
- • Experience with Linux operating system administration and troubleshooting.
- • Excellent communication, presentation, and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
- • Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment.
- • Willingness to participate in an on-call rotation and potentially work outside standard business hours.
- • Successful completion of mandatory background screening.
🏖️ Benefits
- • Competitive salary and benefits package.
- • Opportunity to work with cutting-edge data storage technology and contribute to industry-leading solutions.
- • Professional development and training opportunities to enhance your skills and career growth.
- • Be part of a collaborative and innovative team environment.
- • Contribute to the success of a recognized leader in the data storage market.
Skills & Technologies
Onsite
About Scality, Inc.
Scality is a software company specializing in cloud-native, object and file storage solutions. It provides a unified platform designed to manage vast amounts of unstructured data across hybrid and multi-cloud environments. Scality's offerings cater to enterprises, cloud providers, and service providers seeking scalable, resilient, and cost-effective storage infrastructure. Their solutions enable data-intensive applications, AI/ML workloads, and media workflows by offering high performance and data durability. Scality focuses on simplifying storage management, accelerating digital transformation, and empowering businesses to leverage their data for innovation and growth, all while maintaining data sovereignty and security.
