Job Overview
Location
Argentina
Job Type
Full-time
Category
Customer Success
Date Posted
February 28, 2026
Full Job Description
đź“‹ Description
- • Join Metabase, a revolutionary open-source business intelligence tool that simplifies data insights for companies of all sizes, from burgeoning startups to established enterprises with tens of thousands of users. We are dedicated to bringing the elegance and simplicity of consumer products to the often complex world of enterprise BI, providing an opinionated, user-friendly starting point for data measurement, analysis, and sharing.
- • As a Success Engineer, you will be at the forefront of empowering our diverse customer base, which includes software engineers, data engineers, and data analysts. Your primary mission is to ensure these users, who value expert advice from peers, derive maximum value from Metabase.
- • This role is ideal for a customer-focused, highly technical individual who possesses a genuine passion for data and a strong desire to assist others. You will be an integral part of our growing global team, contributing to the success of a dynamic startup environment.
- • You will engage directly with our users, dedicating time to deeply understand their unique goals, specific challenges, and the intricacies of their data environments. This involves active listening and probing to uncover their needs and aspirations.
- • A key responsibility will be to guide customers in designing and optimizing their Metabase implementations. This includes advising on best practices for data modeling, dashboard creation, and user management to ensure scalability and efficiency.
- • You will act as a technical sherpa, assisting customers in navigating the complexities of data integration. This involves guiding them on how to extract data from various sources, transform it into usable formats, and translate their analytical questions into effective SQL queries that Metabase can execute.
- • A significant part of your role will involve solving complex technical problems and troubleshooting customer issues. You will be expected to diagnose and resolve a wide range of technical challenges, providing timely and effective solutions.
- • You will collaborate closely with our technical communication team to develop and refine educational materials. This includes creating documentation, tutorials, guides, and best practice articles that enhance the user experience and knowledge base.
- • Crucially, you will serve as the voice of the customer within Metabase. Your insights and feedback will be invaluable to our product and engineering teams, directly influencing product development, feature prioritization, and the overall roadmap.
- • This position offers a unique opportunity to work with a product that is loved by its users, as evidenced by numerous testimonials praising the Metabase Success Engineering team for their expertise, dedication, and exceptional support.
- • You will be instrumental in helping organizations unlock the power of their data, enabling them to make informed decisions without necessarily relying on dedicated data teams.
- • The role demands a proactive approach to identifying potential issues and opportunities for improvement within customer implementations.
- • You will foster strong relationships with customers, building trust and becoming a go-to resource for their Metabase-related needs.
- • Contributing to the growth and evolution of an open-source product means your work will have a visible and lasting impact on a widely adopted technology.
- • You will be part of a global, fully remote, and asynchronous team, fostering an environment of trust, autonomy, and deep work.
- • This role is for someone who thrives on continuous learning and enjoys tackling new and complex challenges every week, making it an exciting and engaging career path.
- • You will be empowered to define your own schedule and work from any location, emphasizing flexibility and work-life balance.
- • The company culture prioritizes user focus, long-term value creation, and a collaborative spirit, supported by recent Series B funding to fuel future growth.
🎯 Requirements
- • Minimum of 3 years of experience in writing production code, administering systems, and/or managing databases.
- • Strong proficiency in database management and advanced SQL skills.
- • Expertise in at least two of the following areas: designing and developing web applications, managing infrastructure (Docker, AWS/GCP/etc.), or managing databases.
- • A genuine passion for helping people and solving complex technical problems.
- • Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
🏖️ Benefits
- • Fully remote, asynchronous work environment with flexible scheduling and location independence.
- • Opportunity to work on a widely adopted, impactful open-source product.
- • Continuous learning and exposure to complex technical challenges.
- • Collaborative and supportive global team culture.
- • Contribution to a product that empowers users to gain data insights independently.
Skills & Technologies
AWS
GCP
Docker
Remote
About Silver.com LLC
Silver.com LLC is a U.S.-based precious metals dealer headquartered in Dallas, Texas. The company sells bullion, coins and bars in gold, silver, platinum and palladium for individual investors and retirement accounts. Orders are fulfilled through third-party vaulting partners and shipped insured nationwide. Services include price-locked online purchasing, IRA-approved storage programs and live market pricing data. Founded in 2014, the firm operates exclusively through its e-commerce platform and maintains an A+ BBB rating. Revenue derives from product markups over the spot price and storage fees, with no commission-based sales staff.
