Job Overview
Location
Buenos Aires
Job Type
Full-time
Category
Customer Success
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • Customer Support Specialist (LATAM) at Onhires Inc. is a pivotal role supporting a fast-growing SaaS company focused on workflow automation and customer communication for US-based businesses, where support extends beyond ticket handling to include technical troubleshooting, automation configuration, and proactive customer engagement.
- • Day-to-day responsibilities include providing fast and professional support via chat, email, and Zoom; investigating and resolving issues related to workflow automations, messaging campaigns, telecom delivery, compliance rejections, and platform configuration; building and troubleshooting no-code workflows using tools like Zapier; escalating bugs to engineering; coordinating with telecom providers; and proactively monitoring customer activity to prevent issues and recommend improvements.
- • The company operates in a high-performance, product-driven environment that values technical curiosity and close collaboration with customers using AI-powered tools, integrations, and automation platforms to run critical business operations, offering exposure to cutting-edge SaaS workflows.
- • This role offers strong growth potential into Customer Success, Product, or Product Marketing functions, allowing the candidate to develop deep technical and customer-facing expertise while working with evolving SaaS products in verticals like staffing and pharmacy.
🎯 Requirements
- • Previous experience in a SaaS support environment is mandatory; candidates from traditional BPO/call center/scripted support backgrounds will not be considered.
- • Experience with no-code automation platforms such as Zapier, Make, or similar tools, including understanding of triggers, filters, actions, workflow logic, and troubleshooting failed automations.
- • Excellent written and spoken English, with the ability to explain technical issues in simple, customer-friendly language and comfort leading Zoom calls and onboarding sessions.
- • Comfortable managing multiple conversations simultaneously, with strong problem-solving, prioritization skills, and a proactive ownership mindset.
🏖️ Benefits
- • Hybrid working model in Buenos Aires, Argentina (3 days/week in office), with flexibility for other LATAM locations for strong candidates.
- • Full availability during EST business hours required, aligning with US-based customer and team schedules.
- • Direct contractor engagement only, offering autonomy and clear contractual terms.
- • Opportunity to work with advanced automation tools, AI-powered platforms, and integrations in a fast-growing SaaS environment.
- • Clear pathway for career progression into Customer Success, Product, or Product Marketing roles over time.
Skills & Technologies
About Onhires Inc.
Onhires is a talent acquisition platform designed to streamline the hiring process for businesses. It offers a comprehensive suite of tools that automate and optimize various stages of recruitment, from sourcing candidates to onboarding new hires. The platform aims to reduce time-to-hire and improve the quality of hires by leveraging intelligent automation and data-driven insights. Key features include applicant tracking, candidate sourcing, interview scheduling, and performance analytics, all integrated into a user-friendly interface. Onhires serves companies seeking to enhance their recruitment efficiency and build stronger teams by making the hiring journey more effective and less resource-intensive.
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