Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager at 9am.ai Inc., you will own and lead a portfolio of strategic clients from post-sale through long-term partnership growth, serving as a trusted advisor to drive retention, adoption, and expansion of 9amHealth’s cardiometabolic care solutions.
- • Day to day, you will act as the executive-level point of contact for assigned accounts, lead Quarterly Business Reviews, manage end-to-end onboarding, identify expansion opportunities, and serve as the internal voice of the client across product, care, marketing, and operations teams.
- • 9am.ai Inc. is a Series B healthcare technology company redefining cardiometabolic care through AI-enabled solutions for diabetes, obesity, hypertension, and related conditions, with over 200 employees and backing from top-tier investors including Founders Fund and 7Wire Ventures.
- • In this role, you will develop deep expertise in virtual care and pharmacy solutions, influence cross-functional priorities, drive measurable health outcomes for clients, and grow into a strategic leader shaping long-term partnerships in a fast-scaling, mission-driven organization.
🎯 Requirements
- • Bachelor’s degree
- • 5–8+ years of experience in healthcare customer success, account management, or client partnerships
- • Proven experience managing complex or enterprise healthcare accounts
- • Strong project and stakeholder management capabilities
- • Executive-level communication and presentation skills
- • Experience leading cross-functional initiatives in remote or distributed teams
🏖️ Benefits
- • Base salary up to $145,000 with eligibility for a 15% performance-based bonus
- • Equity participation
- • Comprehensive health, dental, and vision insurance
- • Flexible PTO and work-from-home options
- • Professional development budget and support for continuing education
Skills & Technologies
About 9am.ai Inc.
9am.ai provides AI-driven workforce analytics that help companies optimize hybrid work policies, desk availability, and team collaboration. Its platform integrates with calendars, sensors, and HR systems to deliver real-time occupancy data, predictive scheduling, and carbon-impact insights, enabling organizations to reduce real-estate costs, improve employee experience, and meet sustainability targets through smarter office utilization.
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