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This position was posted on May 8, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager at 9am.ai Inc., you will own and lead a portfolio of strategic clients from post-sale through long-term partnership growth, serving as a trusted advisor to drive retention, adoption, and expansion of 9amHealth’s cardiometabolic care solutions.
- • Day to day, you will act as the executive-level point of contact for assigned accounts, lead Quarterly Business Reviews, manage end-to-end onboarding, identify expansion opportunities, and serve as the internal voice of the client across product, care, marketing, and operations teams.
- • 9am.ai Inc. is a Series B healthcare technology company redefining cardiometabolic care through AI-enabled solutions for diabetes, obesity, hypertension, and related conditions, with over 200 employees and backing from top-tier investors including Founders Fund and 7Wire Ventures.
- • In this role, you will develop deep expertise in virtual care and pharmacy solutions, influence cross-functional priorities, drive measurable health outcomes for clients, and grow into a strategic leader shaping long-term partnerships in a fast-scaling, mission-driven organization.
🎯 Requirements
- • Bachelor’s degree
- • 5–8+ years of experience in healthcare customer success, account management, or client partnerships
- • Proven experience managing complex or enterprise healthcare accounts
- • Strong project and stakeholder management capabilities
- • Executive-level communication and presentation skills
- • Experience leading cross-functional initiatives in remote or distributed teams
🏖️ Benefits
- • Base salary up to $145,000 with eligibility for a 15% performance-based bonus
- • Equity participation
- • Comprehensive health, dental, and vision insurance
- • Flexible PTO and work-from-home options
- • Professional development budget and support for continuing education
Skills & Technologies
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About 9am.ai Inc.
9am.ai provides AI-driven workforce analytics that help companies optimize hybrid work policies, desk availability, and team collaboration. Its platform integrates with calendars, sensors, and HR systems to deliver real-time occupancy data, predictive scheduling, and carbon-impact insights, enabling organizations to reduce real-estate costs, improve employee experience, and meet sustainability targets through smarter office utilization.
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