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Customer Success Manager (B2B SaaS | eCommerce Marketing)

Latamcent

Job Overview

Location

Argentina

Job Type

Full-time

Full Job Description

📋 Description

• Customer Success Manager at Latamcent for Maestra.io, an all-in-one marketing platform for eCommerce brands, responsible for managing the full post-sales lifecycle to drive customer growth and retention.
• Day-to-day responsibilities include managing 16–24 eCommerce customer accounts, onboarding 1–2 new customers per month, leading strategy sessions and QBRs with VP/C-level stakeholders, setting up and optimizing email/SMS campaigns, automated flows, website personalization, loyalty programs, and product recommendations, designing integrations via Zapier, APIs, and event-based triggers, and tracking KPIs like conversion rate, retention, AOV, and campaign performance.
• Latamcent operates as a remote-first, lean, founder-funded, profitable company with 18+ years in marketing technology, prioritizing high-impact results over unsustainable scaling and maintaining a compact team of top performers.
• In this role, the individual will own $300–400k ARR by month 6, growing to $700k+ ARR by year 1, produce 5+ published client success stories, develop strategic account management skills, gain deep expertise in eCommerce marketing tech stacks, and influence product and sales alignment through cross-functional collaboration.

🎯 Requirements

• 3+ years in a client-facing role at a B2B SaaS or MarTech company
• Strong understanding of eCommerce marketing fundamentals
• Basic HTML/CSS skills and experience with automation/integration tools (Zapier, APIs, event triggers)
• Comfortable interpreting and presenting performance metrics and A/B test results
• Clear, concise communicator with excellent English (C1/C2)
• Experience with platforms such as Klaviyo, Iterable, Braze, Nosto, or Rebuy

🏖️ Benefits

• USD $50–70k/year OTE (base + performance bonuses tied to ARR managed)
• Remote-first from Latin America
• Flexible hours with U.S. time zone overlap
• Unlimited PTO (client policy)
• Potential access to benefits depending on hiring structure

Skills & Technologies

Remote

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Latamcent

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About Latamcent

Latamcent is a market research and data analytics firm focused on the Latin American region. It delivers consumer insights, competitive intelligence, and strategic advisory services to multinational corporations and regional brands. Through syndicated studies, custom research, and advanced analytics, the company helps clients optimize pricing, distribution, and product positioning across diverse Latin American markets. Its multilingual team combines local expertise with global methodologies to provide actionable intelligence for retail, CPG, technology, and financial services sectors.

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