Client Experience Specialist

📋 Description

• • As a Client Experience Specialist for Builder Showcase at Zillow Group, you will be at the forefront of launching and scaling a groundbreaking new product designed to elevate the visibility and marketability of home builders on the Zillow platform.
• • Your primary responsibility will be to own the end-to-end onboarding and activation process for new Builder Showcase customers, ensuring a seamless and efficient transition from initial setup to live listings.
• • This role demands a proactive and detail-oriented approach, requiring you to meticulously coordinate various elements, manage the upload of diverse media assets, and accurately configure listings within Zillow's proprietary tools.
• • You will serve as a crucial point of contact for builders, establishing strong connections, deeply understanding their unique needs, and adeptly navigating any challenges or concerns that arise during the implementation phase.
• • A key aspect of your role will involve providing expert guidance to customers, proactively advising them on best practices that are essential for achieving their implementation milestones and overall success with Builder Showcase.
• • You will play an instrumental part in the continuous improvement of our client onboarding processes by identifying recurring issues, spotting patterns in customer feedback, and collaborating with internal teams to refine workflows as the product scales.
• • This position offers a unique opportunity to work closely with experienced teams across Zillow, translating both builder and shopper needs into a smooth, high-quality user experience.
• • You will have the chance to shape the evolution of our operational workflows and partner experience, witnessing your contributions go live rapidly and making a tangible impact on how builders present themselves to potential buyers.
• • The role is ideal for individuals who thrive in operational environments, possess a passion for process and organization, and are eager to be intimately involved in a product launch from its inception.
• • You will be empowered to take a high degree of ownership, demonstrating a commitment to executing tasks quickly and accurately within a dynamic and fast-paced environment.
• • Your ability to effectively manage multiple tasks and systems simultaneously will be critical to your success in this role.
• • You will leverage your organized, process-oriented mindset to ensure all onboarding steps are completed efficiently and without error.
• • Embracing ambiguity and adapting to evolving product features and processes will be essential as you contribute to a new offering.
• • You will be expected to work independently, demonstrating self-sufficiency while also fostering strong collaborative relationships with cross-functional partners.
• • Your experience in onboarding, implementation, operations, or account support will be directly applicable to ensuring customer success.
• • Familiarity with the real estate industry, media workflows, or Software-as-a-Service (SaaS) platforms will provide a valuable foundation for understanding customer needs and product capabilities.
• • A strong technical aptitude and a willingness to learn new systems and embrace additional responsibilities will be key to growing within this role.
• • You will utilize your understanding of Salesforce (Lightning) to track activities and manage customer interactions, ensuring data integrity and efficient follow-up.
• • Experience supporting early-stage products or participating in pilot programs will be highly advantageous, providing insights into the unique challenges and rewards of launching new initiatives.
• • This role is fully remote within the USA, offering flexibility and the opportunity to work from a location of your choice.
• • You will contribute to Zillow's mission of reimagining how people move, helping more people make home a reality through innovative technology and exceptional customer experiences.
• • By ensuring builders have a powerful and effective way to showcase their new homes, you directly impact Zillow's ability to serve buyers seeking their next residence.
• • Your work will be integral to the success of the New Construction division, directly influencing builder satisfaction and Zillow's market position in this segment.
• • You will be part of a company recognized for its commitment to creating an innovative, inclusive, and engaging culture, fostering employee growth and development.
• • This position offers a unique chance to be part of a company that is actively reshaping an industry and empowering individuals in their homeownership journeys.
• • You will contribute to a team that values exceptional customer experiences and plays a critical role in bringing new customers onboard, understanding their needs, and resolving challenges effectively.
• • The role provides a platform to develop and refine operational excellence in a high-growth environment, directly impacting product adoption and customer retention.
• • You will be instrumental in ensuring the accuracy and efficiency of listing setups, directly influencing the quality of the builder's presence on Zillow.
• • Your ability to proactively identify and address potential roadblocks will be crucial in maintaining project momentum and customer satisfaction.
• • This position is an excellent opportunity for someone seeking a role with immediate impact and significant growth potential within a leading real estate technology company.
• • You will be a key player in the success of the Builder Showcase product, contributing to its evolution and market adoption.
• • The role requires a blend of operational rigor, customer empathy, and technical proficiency to excel.
• • You will be empowered to make decisions and take ownership of the customer journey from start to finish.
• • Your contributions will directly support Zillow's strategic goals in the new construction market.
• • This is a chance to join a dynamic team focused on innovation and customer success in the real estate technology space.
• • You will be responsible for ensuring that every builder's listing is set up correctly and optimized for visibility.
• • Your proactive communication and problem-solving skills will be vital in maintaining strong client relationships.
• • The role offers a unique perspective on product development and customer feedback loops.
• • You will be a champion for the Builder Showcase product, ensuring its successful implementation for all new clients.
• • Your attention to detail will be paramount in managing the complexities of listing configurations and media uploads.
• • This position is perfect for someone who enjoys operational challenges and driving tangible results.
• • You will be a critical link between Zillow's product offerings and the success of our builder partners.
• • Your ability to adapt to new tools and processes will be essential in this evolving role.
• • You will contribute to a positive and supportive team environment focused on achieving collective goals.
• • The role provides a clear path for professional development and career advancement within Zillow Group.
• • You will be empowered to take initiative and drive improvements in the client onboarding experience.
• • Your work will directly contribute to Zillow's reputation for innovation and customer-centricity.
• • This is an exciting opportunity to join a fast-paced, high-impact team at a leading real estate technology company.
• • You will be responsible for ensuring a high-quality experience for our builder clients, from initial contact through successful listing activation.
• • Your ability to manage multiple priorities and deadlines will be key to success in this role.
• • You will be a trusted advisor to our builder partners, guiding them through the process and ensuring their satisfaction.
• • This role offers a unique opportunity to gain deep product knowledge and contribute to its ongoing development.
• • You will be part of a company culture that values collaboration, innovation, and employee well-being.
• • Your efforts will directly impact the growth and success of Zillow's New Construction business.
• • You will be instrumental in building strong, long-lasting relationships with our builder clients.
• • This position requires a blend of technical skills, operational expertise, and exceptional interpersonal abilities.
• • You will be empowered to take ownership of your work and make a significant impact on the business.
• • Your contributions will help Zillow continue to lead the real estate technology industry.
• • This is a remote role, offering flexibility and work-life balance.
• • You will be part of a team dedicated to delivering outstanding client experiences.
• • Your attention to detail and commitment to accuracy will be critical in this role.
• • You will have the opportunity to learn and grow within a dynamic and supportive environment.
• • This position is ideal for a motivated individual looking to make a difference in the real estate technology sector.
• • You will be responsible for ensuring the smooth and efficient onboarding of new clients onto the Builder Showcase platform.
• • Your ability to communicate effectively and build rapport with clients will be essential.
• • This role offers a chance to be involved in the early stages of a new product and contribute to its success.
• • You will be a key contributor to Zillow's mission of helping people make home a reality.
• • Your work will directly support the growth and expansion of Zillow's New Construction offerings.
• • You will be part of a company that is committed to diversity, inclusion, and employee development.
• • This position offers a competitive salary and benefits package.
• • You will have the opportunity to work with a talented and passionate team.
• • Your dedication to providing exceptional customer service will be highly valued.
• • This role is perfect for someone who enjoys operational challenges and driving customer success.
• • You will be a vital part of Zillow's ongoing innovation in the real estate market.
• • Your ability to manage multiple projects simultaneously will be crucial.
• • This is an exciting opportunity to join a growing company and make a significant impact.
• • You will be responsible for ensuring that all client onboarding processes are executed flawlessly.
• • Your proactive approach to problem-solving will be highly valued.
• • This role offers a chance to contribute to a product that is transforming the home buying experience.
• • You will be part of a company that is recognized as a great place to work.
• • Your commitment to accuracy and efficiency will be key to your success.
• • This position offers a unique opportunity to develop your skills in a fast-paced environment.
• • You will be a key player in the success of Zillow's Builder Showcase product.
• • Your ability to work independently and as part of a team will be essential.
• • This is an exciting opportunity to join a leading real estate technology company and contribute to its mission.
• • You will be responsible for ensuring a positive and productive onboarding experience for all new clients.
• • Your strong communication and interpersonal skills will be critical in this role.
• • This role offers a chance to be involved in a product launch and shape its future.
• • You will be part of a company that is dedicated to innovation and customer satisfaction.
• • Your attention to detail will be paramount in managing client data and configurations.
• • This position offers a unique opportunity for professional growth and development.
• • You will be a vital contributor to the success of Zillow's New Construction division.
• • Your ability to manage multiple tasks and prioritize effectively will be crucial.
• • This is an exciting opportunity to join a dynamic team and make a significant impact.
• • You will be responsible for ensuring the seamless activation of client listings on the Builder Showcase platform.
• • Your proactive approach to client support will be highly valued.
• • This role offers a chance to work with a cutting-edge product in the real estate industry.
• • You will be part of a company that is committed to creating a positive and inclusive work environment.
• • Your dedication to accuracy and efficiency will be key to your success.
• • This position offers a unique opportunity to develop your expertise in client onboarding and product implementation.
• • You will be a key player in the success of Zillow's Builder Showcase product, ensuring client satisfaction and retention.
• • Your ability to work independently and collaborate with cross-functional teams will be essential.
• • This is an exciting opportunity to join a leading real estate technology company and contribute to its mission of helping people make home a reality.
• • You will be responsible for ensuring a positive and productive onboarding experience for all new clients, from initial setup to live listings.
• • Your strong communication and interpersonal skills will be critical in building rapport and trust with builder partners.
• • This role offers a unique chance to be involved in the early stages of a new product launch and actively shape its future development and customer experience.
• • You will be part of a company that is dedicated to innovation, customer satisfaction, and fostering a supportive work environment.
• • Your attention to detail will be paramount in managing client data, media assets, and listing configurations to ensure accuracy and optimal presentation.
• • This position offers a unique opportunity for professional growth and development within a rapidly evolving industry, allowing you to expand your skills in client management, product implementation, and operational excellence.
• • You will be a vital contributor to the success of Zillow's New Construction division, directly impacting the growth and adoption of the Builder Showcase product.
• • Your ability to manage multiple tasks, prioritize effectively, and adapt to changing priorities will be crucial in this dynamic role.
• • This is an exciting opportunity to join a dynamic team at a leading real estate technology company and make a significant impact on the company's strategic goals in the new construction market.
• • You will be responsible for ensuring the seamless activation of client listings on the Builder Showcase platform, providing a high-quality experience for our builder partners.
• • Your proactive approach to client support and problem-solving will be highly valued, ensuring client satisfaction and retention.
• • This role offers a chance to work with a cutting-edge product in the real estate industry, contributing to its evolution and success.
• • You will be part of a company that is committed to creating a positive and inclusive work environment where employees are empowered to thrive.
• • Your dedication to accuracy, efficiency, and client success will be key to your overall performance and contribution to the team.
• • This position offers a unique opportunity to develop your expertise in client onboarding, product implementation, and customer success within the proptech sector.
• • You will be a key player in the success of Zillow's Builder Showcase product, ensuring client satisfaction, driving adoption, and contributing to the overall growth of the New Construction business.
• • Your ability to work independently, manage your time effectively, and collaborate with cross-functional teams will be essential for success in this remote role.
• • This is an exciting opportunity to join a leading real estate technology company and contribute to its mission of helping people make home a reality through innovative solutions and exceptional customer experiences.
• • You will be responsible for ensuring a positive and productive onboarding experience for all new clients, from initial setup through to the successful launch of their listings on the Builder Showcase platform.
• • Your strong communication and interpersonal skills will be critical in building rapport, trust, and lasting relationships with our builder partners.
• • This role offers a unique chance to be involved in the early stages of a new product launch, actively shaping its future development, operational processes, and overall customer experience.
• • You will be part of a company that is dedicated to innovation, customer satisfaction, and fostering a supportive and inclusive work environment where employees can grow and succeed.
• • Your attention to detail will be paramount in managing client data, media assets, and listing configurations to ensure accuracy, consistency, and optimal presentation on the Zillow platform.
• • This position offers a unique opportunity for professional growth and development within a rapidly evolving industry, allowing you to expand your skills in client management, product implementation, operational excellence, and customer success.
• • You will be a vital contributor to the success of Zillow's New Construction division, directly impacting the growth and adoption of the Builder Showcase product and reinforcing Zillow's leadership in the market.
• • Your ability to manage multiple tasks, prioritize effectively, and adapt to changing priorities and product updates will be crucial in this dynamic and fast-paced role.
• • This is an exciting opportunity to join a dynamic team at a leading real estate technology company and make a significant impact on the company's strategic goals in the new construction market, contributing to Zillow's overall mission.
• • You will be responsible for ensuring the seamless activation of client listings on the Builder Showcase platform, providing a high-quality, efficient, and positive experience for our builder partners.
• • Your proactive approach to client support, issue resolution, and continuous improvement will be highly valued, ensuring client satisfaction, retention, and advocacy.
• • This role offers a chance to work with a cutting-edge product in the real estate industry, contributing to its evolution, market adoption, and overall success.
• • You will be part of a company that is committed to creating a positive, inclusive, and innovative work environment where employees are empowered to thrive and make a difference.
• • Your dedication to accuracy, efficiency, and client success will be key to your overall performance and contribution to the team's objectives and Zillow's business goals.
• • This position offers a unique opportunity to develop your expertise in client onboarding, product implementation, customer success, and operational management within the proptech sector, a rapidly growing and dynamic field.
• • You will be a key player in the success of Zillow's Builder Showcase product, ensuring client satisfaction, driving adoption, and contributing to the overall growth and strategic objectives of the New Construction business.
• • Your ability to work independently, manage your time effectively, and collaborate seamlessly with cross-functional teams will be essential for success in this remote role, fostering a connected and productive work environment.
• • This is an exciting opportunity to join a leading real estate technology company and contribute to its mission of helping people make home a reality through innovative solutions and exceptional customer experiences, impacting millions of users nationwide.