Client Relationship Manager

📋 Description

• • Stewart Title Guaranty Company is seeking a dedicated and client-focused Client Relationship Manager to join our dynamic team. This remote position, based in Texas, offers a unique opportunity to contribute to a company recognized for its commitment to employee growth and development, as evidenced by its inclusion in the 2024-2025 Best Companies to Work For by U.S. News & World Report and a 2025 Top Workplace by USA Today. At Stewart, we believe that our people are the foundation of our success, and we invest in your career journey to foster smart growth and create a better home for all.
• • As a Client Relationship Manager, you will play a pivotal role in nurturing and expanding our strategic business relationships. You will serve as the primary liaison between our valued clients and Stewart's internal production teams, ensuring seamless communication and the delivery of exceptional customer service. Your expertise will be crucial in understanding client needs and translating them into actionable strategies that align with Stewart's service offerings.
• • This role demands a comprehensive understanding of Stewart's diverse product lines, including title insurance, closing, settlement, and appraisal solutions for mortgage lenders. Equally important is a deep knowledge of each client's unique business operations and objectives. By staying attuned to these aspects, you will proactively identify opportunities to enhance client satisfaction and ensure that the services provided consistently meet or exceed established service level agreements.
• • You will be responsible for monitoring account production, analyzing performance metrics, and implementing strategies to drive continuous improvement. This involves not only ensuring the quality of work delivered but also anticipating potential challenges and developing proactive solutions. Your insights will be instrumental in maintaining strong client partnerships and fostering loyalty.
• • The Client Relationship Manager will manage a range of assignments, and may have the opportunity to lead projects within their area of expertise. This position requires an individual who can apply their working knowledge of business principles and best practices, gained through a solid understanding of key business drivers. You will recognize how your role integrates within the broader organizational structure and contribute to the company's overall success.
• • This role operates within broad guidelines and policies, empowering you to achieve objectives and goals with a degree of autonomy. You will be tasked with solving moderately complex to complex problems, utilizing your technical experience, sound judgment, and an understanding of precedents to analyze possible solutions. The ability to articulate complex and sometimes sensitive information in a clear, straightforward manner is essential for effective client and internal communication.
• • As a valuable member of the team, you will act as a resource for your colleagues, offering guidance and support to less experienced team members. While this is an individual contributor role that requires limited oversight, collaboration and knowledge sharing are highly encouraged. Your contributions will directly impact client retention, satisfaction, and the overall growth of Stewart's business.
• • The ideal candidate will possess a Bachelor's degree in a relevant field and have at least 2 years of related work experience. This experience should demonstrate a proven ability to manage client relationships, understand business needs, and drive service excellence within a professional services environment. Your proactive approach, strong communication skills, and commitment to client success will be key differentiators.
• • Stewart is committed to fostering an inclusive work environment that mirrors the diversity of the customers we serve. We empower our employees to leverage their unique experiences, passion, and skills to help our company and the communities we serve to constantly evolve and improve. Join us in achieving our vision of becoming the premier title and real estate services company.