Client Success Director

📋 Description

• • Own and grow a high-value portfolio of named enterprise clients across the UK and EMEA, acting as the single point of accountability for adoption, retention, cross-sell, advocacy and measurable ROI throughout the client lifecycle.
• • Develop and execute strategic account plans that map power structures, retention playbooks, cross-sell road-maps and client advocacy programmes, ensuring every client recognises the full value of Rimini Street’s unified support, managed services and Agentic AI ERP solutions.
• • Build and sustain trusted-advisor relationships with C-suite and VP-level stakeholders, conducting quarterly executive business reviews, on-site visits and digital engagements that translate technical outcomes into board-level business impact.
• • Lead proactive renewal campaigns, crafting ROI models, business cases and proposal content that secure multi-year support contracts and protect recurring revenue streams against competitive threats.
• • Identify and cultivate cross-sell opportunities for additional Rimini Street services (security, interoperability, performance optimisation, AI-driven insights) by analysing client road-maps, licence footprints and emerging pain points.
• • Quarterback cross-functional pursuit teams spanning sales, solution architects, service delivery, renewals, marketing and executive leadership to deliver integrated solutions that accelerate client value realisation and expand wallet share.
• • Establish and nurture a thriving Client Champion Community within your portfolio, securing reference customers, arranging executive interviews, co-marketing events and case-study participation that amplify Rimini Street’s market credibility.
• • Leverage modern social and digital selling techniques (LinkedIn Sales Navigator, intent data, ABM platforms) to create awareness, generate demand and shorten sales cycles across complex, multi-divisional and multi-geographical accounts.
• • Monitor real-time service consumption dashboards, flag adoption risks early and orchestrate remediation plans with delivery teams to ensure SLA compliance, high NPS and continuous improvement.
• • Maintain pristine CRM hygiene in Salesforce.com, Smartsheet and other systems, delivering accurate forecasts, pipeline updates and executive reporting that enable data-driven decision making at the highest levels of the organisation.
• • Contribute to Rimini Street’s culture of innovation and client obsession by sharing best practices, mentoring junior colleagues and participating in global initiatives that shape the future of enterprise software support.