Client Success Manager

Scale Army

Job Overview

Location

Egypt

Job Type

Contract

Full Job Description

📋 Description

• Serve as the primary point of contact for a portfolio of approximately 50 U.S.-based client accounts via Slack, email, and Google Meet.
• Lead onboarding sessions, pre-launch meetings, and scheduled client check-ins at 15-day and 30-day intervals to ensure seamless client integration and ongoing support.
• Communicate campaign performance updates, findings, and next steps clearly and proactively to maintain client trust and transparency.
• Review dashboards and reports from the analytics team to extract key trends in Cost Per Sale, Contact Rate, and Conversion Rate, translating complex data into actionable client-friendly insights.
• Identify patterns in campaign performance, lead quality, and conversion rates to recommend data-backed optimizations aligned with client goals.
• Proactively manage client relationships by anticipating concerns, identifying opportunities, and addressing potential issues before they escalate.
• Investigate client performance challenges to determine root causes and collaborate on effective, tailored solutions.
• Maintain detailed and up-to-date communication records in internal CRM systems, with preference for experience using HubSpot Service Hub.
• Track and manage client action items, deliverables, and follow-ups across a high-volume portfolio to ensure timely execution and accountability.
• Deliver reports with clarity and context to empower clients to make informed decisions and improve campaign outcomes.
• Continuously learn about clients’ industries, business objectives, and marketing strategies to provide strategic, consultative support beyond basic account management.
• Maintain a professional, work-related social media presence, including LinkedIn, to build and nurture client relationships through industry engagement.
• Work during U.S. business hours (9 AM – 5 PM EST) to align with client time zones and ensure real-time responsiveness.
• Operate in a fully remote, work-from-home environment with a reliable high-speed internet connection and professional remote setup.
• Support a performance-driven culture where every client interaction is tied to measurable growth, retention, and satisfaction metrics.
• Contribute to improved client retention and satisfaction through consistent, value-driven communication and proactive problem-solving.
• Embrace a growth mindset by continuously learning about marketing operations, performance metrics, and client success best practices.

🎯 Requirements

• 1+ year of experience in Client Success, Account Management, or Marketing Operations
• Experience working with CRM systems, particularly HubSpot Service Hub
• Familiarity with marketing KPIs such as Cost Per Sale, Contact Rate, and Conversion Rate
• Reliable high-speed internet connection and professional remote work setup
• Comfortable using Excel or Google Sheets for light data analysis and verification
• Available to work 9 AM – 5 PM EST daily

🏖️ Benefits

• Fully remote work-from-home position with flexible scheduling within U.S. business hours
• Opportunity to work with a performance-driven, growth-focused client base
• Professional development through exposure to performance marketing and data-driven client strategies
• Direct impact on client retention and satisfaction metrics

Skills & Technologies

Remote

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Scale Army

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About Scale Army

Scale Army Careers is a remote-talent marketplace that sources, vets and places top sales, marketing and technical professionals across Latin America and Africa into full-time roles with high-growth U.S. companies. Operating under the same umbrella as Scale Army, the platform pairs candidates with vetted 40-hour-per-week engagements, provides onboarding guidance, monthly check-ins and equipment stipends, and channels consistently strong performers into progressively higher-impact opportunities to build long-term, dollar-based careers.

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