Cloud Software Engineer

Twilio Inc.

Job Overview

Location

Remote - Ireland

Job Type

Full-time

Full Job Description

📋 Description

• Join Twilio Inc. as a Cloud Software Engineer, a pivotal role within our Edge Services team, responsible for the ingestion of Twilio’s Web Console and API traffic, and its supporting services. This is an opportunity to be at the forefront of communication technology, contributing to a platform that empowers millions of developers and hundreds of thousands of businesses globally.
• As part of the Edge Platform organization, you will be instrumental in providing the foundational building blocks for all Twilio customers and internal engineers. This requires a deep commitment to delivering services with exceptionally high availability and low latency, capable of handling billions of inbound requests daily.
• You will be tasked with designing, implementing, and maintaining scalable, high-availability cloud infrastructure that underpins Twilio’s extensive microservices architecture. This involves a proactive approach to infrastructure management and a keen eye for performance optimization.
• A core responsibility will be the operation and maintenance of highly available services. You will ensure the continuous operation of systems that handle billions of weekly requests, directly impacting the reliability and performance of Twilio’s offerings.
• You will leverage Infrastructure as Code (IaC) principles and tools, such as Terraform, to automate infrastructure provisioning and management. This ensures consistency, repeatability, and adherence to operational best practices across our cloud environment.
• Building and optimizing robust CI/CD pipelines is crucial. You will contribute to streamlining the software development lifecycle, enabling continuous integration and deployment to accelerate delivery while maintaining stability.
• Proactive monitoring, troubleshooting, and ensuring service uptime are paramount. This includes participating in on-call rotations and leading incident response efforts to quickly resolve any issues that may arise, minimizing impact on our users.
• Collaboration is key. You will work closely with cross-functional teams, participating in agile ceremonies to drive technical excellence and ensure alignment on project goals and execution.
• Continuous improvement of our cloud-based services is an ongoing objective. You will focus on enhancing reliability, performance, and scalability, ensuring that Twilio’s infrastructure remains cutting-edge and efficient.
• You will regularly research and implement improvements to the design and architecture of Twilio’s API infrastructure, staying ahead of technological advancements and evolving business needs.
• This role offers a unique chance to wear the customer’s shoes, making decisions inclusively and with a deep understanding of user impact. Building services with exceptionally high uptime, availability, and success rates is not just a goal, but a fundamental requirement.
• You will contribute to a culture that values innovation and continuous learning, exploring new technologies and methodologies to enhance our cloud capabilities.
• The position is fully remote and based in Ireland, offering the flexibility and autonomy to work from your preferred location while remaining a connected and integral part of a global team.
• Occasional travel may be required for project or team in-person meetings, fostering stronger relationships and collaboration within the team and with stakeholders.
• Twilio is committed to a remote-first work environment, fostering a strong culture of connection, global inclusion, and diverse experiences, ensuring that every team member feels valued and empowered, regardless of their location.
• You will be part of a company that is revolutionizing how the world interacts, constantly acquiring new skills and experiences that make work feel truly rewarding, with your career development firmly in your hands.
• We utilize Artificial Intelligence (AI) to enhance our hiring process, making it efficient, fair, and transparent. However, all final hiring decisions are made by real Twilions, ensuring a human touch throughout the recruitment journey.
• Twilio champions a culture of "Twilio Magic," encouraging employees to solve problems, take initiative, pitch in, and embrace new challenges. We seek individuals who embody these values and contribute to a positive and dynamic work environment.
• Employees are empowered to build positive change in their communities through supported volunteering and donation efforts, reflecting Twilio's commitment to social responsibility.

🎯 Requirements

• 2+ years of experience in cloud or DevOps engineering, with proficiency in one or more programming languages, preferably Python or Java.
• Experience in architecting AWS cloud-based solutions, leveraging AWS services such as CloudFront, Lambda, S3, etc.
• Experience in any infrastructure as code using tools like Terraform.
• Familiarity with building and managing CI/CD pipelines (e.g., Buildkite), optimizing deployments, and maintaining high reliability through SLOs.
• Exposure to SLO tracking tools such as Datadog, and log management solutions like AWS CloudWatch, Athena, Grafana.
• Previous exposure to service-oriented architectures, microservices, or REST APIs is highly preferred.
• Hands-on experience with making changes in production systems for cloud-native database solutions and data pipelines.
• Ability to collaborate effectively within an agile, fast-paced team, understanding the full software development lifecycle.
• Strong decision-making skills, balancing the pros and cons of various cloud technologies, with a focus on making practical, scalable choices.
• Experience in Security such as WAF management, threat assessment (Desired).
• Experience building self-service platform tools to improve developer experience and improve launch speed for internal teams (Desired).
• Proficient in Terraform (Desired).

🏖️ Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Comprehensive healthcare coverage.
• Retirement savings program.
• Opportunities for professional development and continuous learning.
• A remote-first work environment with a strong culture of connection and global inclusion.
• The chance to work with cutting-edge cloud technologies and contribute to a globally impactful platform.

Skills & Technologies

Python

Java

AWS

Terraform

REST

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Twilio Inc.

Visit Website

About Twilio Inc.

Twilio Inc. provides cloud-based communications platforms that enable developers to integrate voice, messaging, video, email, and authentication into applications via APIs. Founded in 2008, the company offers programmable services for SMS, voice calls, WhatsApp, email, and IoT connectivity, serving enterprises, startups, and communication service providers globally. Twilio operates a pay-as-you-go model, allowing customers to scale usage without managing underlying telecom infrastructure. The company is headquartered in San Francisco, California, and trades on the New York Stock Exchange under the symbol TWLO.

View Company Profile