Commercial Customer Master Data and Segmentation - India

📋 Description

• • As a Commercial Customer Master Data and Segmentation specialist at Lonza Group Ltd., you will play a critical role in ensuring the accuracy, integrity, and reliability of customer data across global systems, directly enabling effective commercial operations and strategic decision-making within the Capsule & Health Ingredients business unit. Your work will underpin sales effectiveness, marketing precision, and customer engagement by maintaining a trusted data foundation that supports segmentation, targeting, and performance tracking.
• • You will own and manage commercial customer master data across core systems including Salesforce and SAP, ensuring data accuracy, consistency, and proper hierarchical structures; maintain high data quality through governance frameworks, regular audits, and proactive issue resolution, serving as the primary escalation point for data-related concerns; lead the application and continuous refresh of customer segmentation models to ensure all accounts are correctly classified and consistently tagged across platforms; source, validate, and manage internal and external data inputs to enhance segmentation accuracy and generate actionable business insights; ensure segmentation is reliably implemented across systems by resolving exceptions, preventing inconsistencies, and blocking unauthorized changes; collaborate closely with cross-functional teams such as Analytics, Sales Operations, and IT to enforce data governance standards and enable seamless commercial execution; and drive continuous improvement by optimizing data processes, reducing manual effort, enhancing documentation, and improving scalability and downstream usability of data assets.
• • Lonza is a global leader in life sciences with operations across five continents, united by a mission to improve lives through science and innovation. The company fosters an inclusive, ethical, and dynamic workplace where employees are empowered to own their careers, contribute meaningful ideas, and make a tangible impact on global health and sustainability. Within the Capsule & Health Ingredients business unit, you will join a collaborative team focused on delivering high-quality solutions that support customer success and business growth.
• • In this role, you will develop deep expertise in commercial data governance, customer segmentation methodologies, and enterprise data systems, positioning yourself as a trusted data steward within a global life sciences leader. You will gain hands-on experience influencing commercial strategy through data excellence, while building skills in stakeholder management, process optimization, and cross-functional collaboration—opening pathways for advancement in data management, analytics, or commercial operations roles within Lonza or the broader industry.