Communications Manager, India

📋 Description

• • OpenAI is seeking a dynamic and experienced Communications Manager to spearhead our communication efforts in India, focusing on crafting compelling consumer and product-centric narratives. This pivotal role is instrumental in shaping how individuals, creators, students, and communities in India understand, engage with, and benefit from OpenAI's groundbreaking tools.
• • As a key member of a lean and agile team, you will be responsible for developing and executing a localized communication strategy that resonates deeply with the Indian audience. While the primary focus is on consumer and product narratives, you will also provide crucial support for corporate communications and proactive issues management as the need arises.
• • This is a hands-on position for a strategic thinker and a skilled storyteller who can distill complex, fast-moving product updates into clear, accessible, and exciting narratives, all while avoiding hyperbole. You will forge strong partnerships with internal teams across OpenAI and engage with a diverse range of external stakeholders, including media, influencers, and ecosystem partners.
• • Your mission will be to ensure that all communications are timely, accurate, culturally relevant to India, and foster a high degree of trust. You will also play a vital role in keeping internal teams aligned and responsive during periods of rapid change and shifting priorities, ensuring seamless execution.
• • The role is based in Mumbai, offering a unique opportunity to be at the forefront of AI communication in one of the world's most dynamic markets.
• • Lead Consumer and Product Narrative Development:
• • Develop and continuously refine an India-specific narrative that clearly articulates the relevance, utility, and human-centric aspects of OpenAI's tools for a broad consumer base, with a particular emphasis on product users.
• • Masterfully translate intricate product and research advancements into clear, culturally nuanced stories that captivate Indian audiences across various languages, diverse contexts, and differing levels of digital literacy.
• • Establish and maintain a consistent cadence of communication, highlighting "what's new and why it matters," while reinforcing the enduring value of existing products and features through earned media and influencer channels.
• • Actively support external activations and campaigns designed to accelerate product adoption and cultivate positive organic word-of-mouth.
• • Manage Day-to-Day External Communications:
• • Proactively drive media engagement strategies, encompassing both proactive outreach and reactive response management, leveraging agency support for global and local media relations.
• • Provide comprehensive communications support for product launches, strategic partnerships, and key programs, ensuring unwavering narrative coherence across earned, owned, and partner-generated channels.
• • Develop essential communication assets, including detailed briefing documents, comprehensive FAQs, strategic talking points, and insightful internal readouts.
• • Cultivate organic relationships within the influencer community to effectively educate a wider consumer audience on maximizing the benefits and applications of OpenAI's tools.
• • Navigate Cross-Functional Stakeholder Relationships:
• • Function as a highly effective internal operator, adeptly managing diverse cross-functional stakeholders, driving consensus and alignment, and fostering seamless collaboration with the global communications team.
• • Represent the India Communications function in critical internal forums, ensuring leadership remains well-informed and that strategic decisions are supported by robust contextual understanding.
• • Uphold rigorous process hygiene, including meticulous tracking, timely approvals, comprehensive documentation, and insightful post-mortems to continuously enhance communication quality and effectiveness.
• • Collaborate with the broader communications team to diligently monitor external narratives emerging within the media and the creator/influencer ecosystem, synthesizing key insights for internal stakeholders.
• • You will be instrumental in ensuring that OpenAI's voice in India is clear, responsible, and aligned with our global mission, making AI accessible and beneficial to all.