Job Overview
Location
Austin, Texas
Job Type
Full-time
Category
Writing
Date Posted
April 19, 2026
Full Job Description
📋 Description
- • As a Conversational Designer at Hellopatient Inc., you will shape how AI agents communicate with patients in high-stakes, real-time healthcare conversations, directly impacting patient experience and operational efficiency by improving agent behavior in moments that build trust, handle urgency, and drive task completion.
- • You will design and refine AI behaviors across emotional and functional scenarios — frustration, urgency, confusion, resistance — balancing empathy, efficiency, and successful outcomes while analyzing real interaction data to improve containment rates and reduce reliance on human intervention.
- • You will collaborate with Product and Engineering teams to evaluate conversation performance in production, identify drop-off points, and iterate on structured prompts and conversational logic to create scalable, reusable frameworks that enhance agent reliability and effectiveness.
- • You will work in a mission-driven, fast-growing healthtech startup environment where your work directly contributes to reducing administrative burden on clinicians and improving patient access to care through intelligent, empathetic AI communication.
🎯 Requirements
- • 2+ years of experience in conversation design, UX writing, prompt engineering, linguistics, behavioral research, or a closely related field
- • Exceptional critical thinking and problem-solving skills with a strong ability to model and understand human behavior
- • Experience with structured thinking systems such as prompts, logic frameworks, or conversational design methodologies
🏖️ Benefits
- • Base salary range of $120,000–$160,000
- • Meaningful equity ownership in a fast-growing healthtech startup backed by Scale and 8VC
- • Opportunity to work on impactful AI solutions that transform healthcare communication and reduce administrative burden on clinical teams
Skills & Technologies
About Hellopatient Inc.
Hellopatient is a digital health company focused on improving patient care coordination and communication. They offer a platform that connects patients with their healthcare providers, streamlining appointment scheduling, prescription refills, and access to medical records. The company aims to reduce administrative burdens for clinics and empower patients with more control over their health journey. Their services are designed for various medical practices, enhancing efficiency and patient engagement within the healthcare ecosystem. Hellopatient operates within the rapidly growing digital health and healthtech industries, leveraging technology to make healthcare more accessible and manageable.
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