Conversational Designer

📋 Description

• • **Pioneering AI-Driven Conversational Experiences**: As a Conversational Designer at NICE Ltd., you will play a pivotal role in shaping the future of human-AI interactions. This position is critical to empowering customers and partners to build cutting-edge virtual assistants and AI-driven conversational experiences that feel natural, engaging, and highly effective. Your work will directly impact customer satisfaction, project success, and the adoption of NICE’s industry-leading AI solutions, making this role ideal for someone passionate about blending creativity with technology to redefine user experiences.
• • **Day-to-Day Responsibilities**:
• • **Design Dialog Flows and Scripts**: Craft intuitive, user-friendly dialog flows and scripts that guide users seamlessly through interactions with AI-driven virtual assistants. Your designs will ensure conversations feel natural, context-aware, and aligned with user intent, enhancing the overall user experience.
• • **Define Intents and User Journeys**: Map out user intents and design comprehensive user journeys that anticipate needs, reduce friction, and deliver personalized experiences. Your work will involve analyzing user behavior, identifying pain points, and creating solutions that drive engagement and satisfaction.
• • **Lead Conversation Design Workshops**: Facilitate workshops with customers and partners to gather requirements, align on goals, and co-create conversational designs. You’ll act as a subject matter expert, guiding stakeholders through best practices and innovative approaches to conversational AI.
• • **Develop Assistant Personas**: Create compelling, relatable personas for virtual assistants that align with brand identity and user expectations. Your designs will ensure assistants are not only functional but also empathetic, trustworthy, and memorable, fostering stronger connections with users.
• • **Support Onboarding and Solution Delivery**: Collaborate with cross-functional teams to onboard customers and deliver end-to-end conversational solutions. You’ll provide expertise during implementation, troubleshoot challenges, and ensure projects meet high standards of quality and performance.
• • **Enable Partners and Drive Adoption**: Conduct partner enablement activities, including training sessions, documentation, and knowledge sharing, to ensure successful adoption of NICE’s conversational AI platform. Your efforts will help partners and customers maximize the value of their investments and achieve measurable ROI.
• • **About NICE and the Team**:
• • NICE Ltd. is a global leader in AI-driven customer experience (CX) solutions, serving over 25,000 businesses worldwide, including 85 of the Fortune 100. The company is renowned for its innovation in AI, cloud, and digital technologies, with a mission to deliver extraordinary customer experiences while combating financial crime and ensuring public safety. With over 8,500 employees across 30+ countries, NICE fosters a dynamic, collaborative, and inclusive work environment where creativity and ambition thrive.
• • You’ll be part of the Professional Services team, working closely with solution engineers, customer success managers, and product teams to deliver high-impact conversational AI solutions. This role reports to the Director of Solution Engineering, offering opportunities to collaborate with industry experts and thought leaders in the field of AI and CX.
• • **Growth and Learning Opportunities**:
• • **Master Conversational AI**: This role offers a unique chance to deepen your expertise in conversational design, natural language understanding (NLU), and AI-driven user experiences. You’ll work with cutting-edge tools and methodologies, staying at the forefront of industry trends and innovations.
• • **Drive Innovation and Impact**: Your designs will directly influence how millions of users interact with AI daily. By joining NICE, you’ll contribute to projects that redefine customer experiences, achieve measurable business outcomes, and shape the future of conversational AI. This is an opportunity to leave a lasting mark on the industry while growing your career in a fast-paced, globally recognized company.
• • **Collaborate with the Best**: NICE’s culture is built on collaboration, creativity, and excellence. You’ll have the chance to work alongside top talent, learn from industry leaders, and participate in initiatives that push the boundaries of what’s possible in AI and CX. Whether you’re leading workshops, designing personas, or enabling partners, every day will be an opportunity to innovate and grow.
• • **Career Advancement**: NICE is committed to fostering internal talent and offers endless opportunities for career growth. Whether you aspire to take on leadership roles, specialize in a niche area of conversational AI, or explore adjacent fields like product management or UX design, NICE provides the resources and support to help you achieve your goals.