This job has expired
This position was posted on December 1, 2025 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
December 1, 2025
Full Job Description
đź“‹ Description
- • Be the first point of contact for CHEP’s customers across Europe, owning the end-to-end resolution of inquiries, complaints and service requests while consistently beating SLA targets and turning every interaction into a loyalty-building moment.
- • Own the customer onboarding lifecycle—from account set-up in SAP and Salesforce to tailored system training—ensuring that every new client is fully enabled to leverage CHEP’s 347 million pallets, crates and containers from day one.
- • Partner daily with Sales, Finance and Operations teams to orchestrate seamless order-to-cash processes, translating complex supply-chain data into clear, customer-friendly updates and eliminating friction before it reaches the client.
- • Maintain bullet-proof data integrity across customer master records, service tickets and billing information; your meticulous updates will directly fuel accurate forecasting, performance dashboards and strategic decision-making at regional and global levels.
- • Run structured account health reviews, analysing KPIs such as on-time delivery, damage rates and service credits; convert findings into actionable improvement plans that elevate customer satisfaction scores and protect multi-million-euro contracts.
- • Drive continuous improvement by documenting pain points, piloting new workflows and sharing best-practice playbooks that reduce manual touchpoints, cut resolution times and free the team to focus on high-value advisory work.
- • Champion customer retention through proactive issue monitoring, early-warning alerts and satisfaction pulse checks; turn at-risk accounts into success stories and generate upsell leads for Account Managers.
- • Act as the voice of the customer inside Brambles, escalating systemic issues to product and process owners and ensuring that customer-centric thinking shapes every internal discussion.
- • Execute critical administrative tasks—master-data updates, documentation, manual billing, quality-complaint logging, dispute resolution—so that commercial teams can stay in front of clients instead of behind spreadsheets.
- • Provide bilingual (German/Italian) support across email, phone and chat, adapting tone and style to each audience and ensuring cultural nuance never becomes a barrier to great service.
- • Leverage advanced Excel, Salesforce and SAP skills to build ad-hoc reports, spot trends and deliver insights that help senior leadership optimise network utilisation and sustainability metrics.
- • Contribute to a high-performing, hybrid-remote team culture that prizes curiosity, empathy and initiative, mentoring junior colleagues and celebrating wins in weekly virtual huddles.
- • Uphold Brambles’ commitment to diversity, equity and inclusion, ensuring every customer feels respected and every colleague can bring their authentic self to work.
🎯 Requirements
- • 3–5 years of experience in customer service, supply-chain coordination or inside sales within a multinational, B2B environment
- • Fluency in German, Italian and English (written and spoken) to support trilingual customer bases
- • Proven hands-on experience with SAP and Salesforce; advanced proficiency in MS Excel for data analysis and reporting
- • Demonstrated ability to manage multiple priorities, meet tight SLAs and maintain high accuracy under pressure
- • Nice-to-have: working knowledge of supply-chain logistics, sustainability metrics or circular-economy business models
🏖️ Benefits
- • Hybrid work model that blends home flexibility with vibrant office collaboration across 60 countries
- • Global career mobility—join 13,000 colleagues and access internal talent marketplaces to move anywhere sooner
- • Direct contribution to global sustainability through CHEP’s pioneering share-and-reuse model
- • Inclusive culture that celebrates diversity, supports work-life balance and empowers every employee to realise their full potential
Skills & Technologies
Remote
Degree Required
About Brambles Limited
Brambles Limited is an Australian-listed supply-chain logistics company that operates a global pool of reusable pallets, crates, and containers under the CHEP and IFCO brands. It provides pooling and return services to manufacturers, retailers, and growers, helping customers reduce single-use packaging and improve transportation efficiency. The company operates in more than 60 countries, focusing on sustainable, circular supply-chain solutions that lower environmental impact and total cost of ownership.
