Job Overview
Location
New South Wales, Australia
Job Type
Full-time
Category
Customer Support
Date Posted
January 2, 2026
Full Job Description
đź“‹ Description
- • Own the end-to-end travel journey for Fortune-500 and mid-market corporate clients, acting as the single point of contact for everything from simple domestic flights to complex multi-leg, multi-currency international itineraries.
- • Masterfully navigate Sabre, Amadeus, Apollo, or Galileo to construct cost-effective and policy-compliant bookings, leveraging fare rules, negotiated rates, and preferred supplier agreements to save clients money while elevating traveler experience.
- • Provide white-glove service that anticipates traveler needs before they arise—proactively offering seat upgrades, lounge access, ground transportation, visa guidance, or travel insurance to ensure seamless trips and repeat business.
- • Interpret and enforce each client’s unique travel policy in real time, balancing traveler preferences with corporate mandates on cabin class, preferred airlines, advance-purchase windows, and expense thresholds to maintain 100 % compliance.
- • Troubleshoot and resolve disruptions 24/7—weather delays, missed connections, last-minute cancellations—by rebooking, negotiating waivers, and communicating updates via phone, chat, and email until the traveler is safely on their way.
- • Collaborate in a high-performing, fully remote team spread across Australia; mentor junior consultants, share GDS shortcuts, and contribute to daily huddles that celebrate wins and surface process improvements.
- • Track and report on key performance indicators such as average handle time, policy compliance, customer satisfaction (CSAT), and cost savings, using dashboards to identify trends and recommend service enhancements.
- • Champion inclusion and diversity by participating in global INclusion Groups, sharing cultural insights that help tailor service for international travelers, and advocating for accessibility in travel planning.
- • Continuously upskill through Amex GBT’s learning platform—access 20,000+ courses, attend live GDS masterclasses, and pursue leadership pathways that have propelled over 60 % of current managers from this very role.
- • Contribute to innovation pilots—test new AI booking tools, mobile app features, and sustainability options—then provide feedback that shapes the next generation of corporate travel technology.
- • Work a rotating roster between 8 AM and 8 PM AEST, Monday through Sunday, ensuring coverage during peak business hours and earning weekend shift penalties that boost your take-home pay.
🎯 Requirements
- • Native-level proficiency in at least one major GDS (Sabre, Amadeus, Apollo, or Galileo) with the ability to build, price, and ticket complex itineraries without assistance
- • Demonstrated background in corporate, leisure, or airline reservation environments with a strong grasp of fare construction, ticketing timelines, and international travel regulations
- • Exceptional written and verbal communication skills, capable of conveying complex travel options clearly to C-suite executives and administrative assistants alike
- • Meticulous attention to detail—every passport number, visa requirement, and seat preference must be accurate to ensure traveler safety and policy compliance
- • Resilience and autonomy in resolving high-pressure disruptions while maintaining a calm, solution-oriented demeanor over phone, chat, or email
- • Availability to work a rotating 7.5-hour shift between 8 AM and 8 PM AEST, including weekends and public holidays
🏖️ Benefits
- • 100 % remote flexibility—work from anywhere in New South Wales with a provided home-office stipend and secure technology setup
- • Competitive base salary plus weekend shift penalties and annual performance bonuses tied to CSAT and cost-saving targets
- • Comprehensive health and welfare insurance, retirement contributions, parental leave, adoption assistance, and mental-wellbeing programs starting day one
- • Travel perks including weekly exclusive deals on flights, hotels, cruises, and car rentals for personal use, plus discounted travel insurance
- • Unlimited access to a world-class learning platform with 20,000+ courses, leadership development tracks, and first preference for internal promotions—over 60 % of leadership began in this role
Skills & Technologies
Remote
About TravelHR Portal
TravelHR Portal provides an online platform for travel industry recruitment, enabling employers and job seekers to connect. It specializes in roles across airlines, hotels, cruise lines, and travel agencies worldwide. The service offers job listings, resume databases, applicant tracking, and employer branding tools. Employers post vacancies and search candidate profiles, while job seekers upload CVs and apply directly. The portal supports multilingual content and aims to streamline hiring processes in the global travel sector.
