Crisis Intervention Counselor - Part-time - Remote for residents in the Greater Louisville area.

Seven Counties Services Inc.

Job Overview

Location

Louisville, Kentucky

Job Type

Full-time

Full Job Description

📋 Description

• Provides crisis and suicide intervention counseling over the telephone to individuals in emergency or crisis situations requiring immediate assistance.
• Identifies and refers callers to appropriate community organizations and service providers that can meet their specific needs.
• Monitors the status of callers’ situations through follow-up case management to ensure ongoing support and safety.
• Documents and maintains accurate, thorough records of all telephone interventions conducted during each work shift.
• Reviews daily log sheets and client records to verify the completeness and accuracy of documentation.
• Supervises and monitors the performance of telephone counselors and volunteers to ensure delivery of high-quality, accurate crisis assistance.
• Provides training and consultation on crisis intervention and suicide prevention techniques to other counselors, volunteers, service providers, and community groups as requested.
• Attends and actively participates in staff and team meetings to share procedural updates and service-related information.
• As assigned, delivers crisis intervention services to community groups affected by suicide or traumatic events.
• Maintains knowledge of local community resources to effectively guide callers toward relevant support services.
• Makes sound, timely decisions under pressure in high-stress or unusual situations while adhering to professional protocols.
• Works collaboratively within a team environment, demonstrating strong interpersonal and communication skills.
• Ensures compliance with documentation standards and organizational procedures for all client interactions.
• May encounter modestly unpleasant situations, including exposure to offensive language from callers during crisis calls.
• Performs all duties in accordance with Seven Counties Services Inc. policies and ethical standards for crisis intervention.

🎯 Requirements

• Bachelor’s degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field; OR High School diploma or GED with completion of AAS/Life Line 50 hours of Crisis Intervention/Suicide Prevention training and six months of volunteer time with Seven Counties Services
• Minimum of six months experience in social services
• Good communication and interpersonal skills
• Knowledge of available community resources
• Ability to make sound decisions and judgments in stressful or unusual situations
• Good supervisory skills and ability to work in a team environment

🏖️ Benefits

• Part-time position
• Remote work for residents in the Greater Louisville area
• Opportunity to provide life-saving crisis intervention services
• Training and professional development in crisis intervention and suicide prevention
• Work with a mission-driven organization serving the Louisville community
• Exposure to diverse community resources and collaborative service networks

Skills & Technologies

Design

Onsite

Degree Required

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Seven Counties Services Inc.

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About Seven Counties Services Inc.

Seven Counties Services is a Kentucky-based nonprofit behavioral health provider offering mental health, addiction, developmental disability, and related social services to residents of seven Louisville-area counties. Established in 1978, it operates clinics, crisis services, residential programs, and community outreach, serving more than 30,000 individuals annually regardless of ability to pay. The agency emphasizes evidence-based care, integrated treatment, and partnerships with hospitals, schools, and law enforcement to improve regional health outcomes.

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