Job Overview
Location
CHE Work-at-Home
Job Type
Full-time
Category
Other Engineering
Date Posted
April 24, 2026
Full Job Description
đź“‹ Description
- • As a Customer Engineer specializing in Microsoft Teams Phone at Concentrix, you will play a critical role in helping customers maximize employee productivity and ensure seamless operation of their Microsoft Teams Phone systems, directly contributing to improved communication and collaboration across global enterprises.
- • Day to day, you will design, deploy, and manage complex global Microsoft Teams Phone environments, including migrating from Skype for Business, configuring telephony architecture, ensuring regulatory compliance across ~160 countries, and producing detailed system documentation using frameworks like TOGAF and HERMES.
- • You will join Concentrix’s Technical Products and Services team, a global leader in intelligent transformation that combines digital engineering, human-centered design, and advanced technology to modernize customer experiences for world-class brands, supported by award-winning workplace culture and career growth opportunities.
- • In this role, you will deepen your expertise in global telecom services, secure network architecture, and enterprise UC migrations while developing advanced stakeholder management skills working with technical teams, leadership, and C-level contacts across international clients.
🎯 Requirements
- • In-depth expertise in Microsoft Teams Telephony architecture, configuration, and operations
- • Proven experience with global telecom services, including number management and regulatory compliance across ~160 countries
- • Several years’ experience designing and deploying complex global environments with elevated security requirements, particularly in government or on-premises/hybrid settings
- • Fluent in German and English, both written and verbal
- • Eligible for Swiss government security clearance and available to work on-site in Bern at least 1 day per week
🏖️ Benefits
- • Opportunity to work with a global leader in intelligent transformation recognized as a 'World's Best Workplace' and 'Best Company Culture'
- • Engage in meaningful, high-impact projects that modernize customer experiences for top international brands
- • Collaborate with expert teams in digital engineering, data, and human-centered design to drive large-scale transformation
- • Build a career in over 70 countries with access to growth opportunities and professional development
- • Hybrid work model based in Switzerland with remote flexibility and periodic on-site collaboration in Bern
Skills & Technologies
About Concentrix
Concentrix is a global technology and services leader that partners with over 2,000 of the world's leading organizations to drive intelligent transformation. They specialize in modernizing technology, enhancing customer experiences, and solving complex business challenges through a blend of deep human insights and advanced AI-powered solutions. Their offerings span strategy, data analytics, enterprise technology, and digital operations, with a particular focus on innovative AI products like iX Hero for contact centers. Serving a diverse array of industries from automotive to healthcare, Concentrix leverages its extensive global reach to help businesses grow and simplify interactions, ensuring they remain competitive in a rapidly evolving digital landscape.
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