Job Overview
Location
ESP Work-at-Home
Job Type
Full-time
Category
Other Engineering
Date Posted
April 25, 2026
Full Job Description
đź“‹ Description
- • As a Customer Engineer specializing in Microsoft Teams and SharePoint at Concentrix, you will serve as a trusted advisor to enterprise customers, helping them maximize productivity and ensure seamless operation of Microsoft 365 collaboration tools in a customer-facing, remote role.
- • Day to day, you will engage directly with customers to understand their collaboration needs, design and deploy Microsoft Teams solutions including voice and telephony, deliver workshops and pilots, troubleshoot Teams meetings and calling issues, support Teams Enterprise Voice infrastructure, collaborate on M365 ecosystem solutions like SharePoint and OneDrive, provide technical guidance and adoption strategies, automate administrative tasks using PowerShell, and document solutions and architectures.
- • You will join Concentrix’s Technical Products and Services team, a global leader in intelligent transformation that integrates digital engineering, human-centered design, and data-driven insights to modernize customer experiences for world-class brands across over 70 countries, recognized for awards like 'World's Best Workplaces' and 'Best Company Culture'.
- • In this role, you will deepen your expertise in Microsoft 365 collaboration technologies, enhance your customer advisory and technical consulting skills, gain experience in enterprise voice and telephony integration, and contribute to large-scale transformation projects that improve client outcomes and value.
🎯 Requirements
- • 10+ years in customer-facing technical roles (architecture, support, consulting, etc.)
- • Strong hands-on experience with Microsoft Teams
- • Expertise in Teams Voice / Telephony (Direct Routing, Calling Plans, Phone System)
- • Experience with Microsoft 365 (SharePoint, OneDrive, Exchange)
- • Knowledge of Azure AD / Entra ID
- • Strong troubleshooting skills in Teams (meetings, calling, performance)
- • Experience delivering workshops, training, or customer engagements
- • PowerShell scripting for automation
- • Solid understanding of networking fundamentals (DNS, firewalls, media flows)
🏖️ Benefits
- • Fully remote work-from-home arrangement (ESP Work-at-Home)
- • Opportunity to work with a global leader recognized for 'World's Best Workplaces', 'Best Companies for Career Growth', and 'Best Company Culture'
- • Engagement with cutting-edge Microsoft 365 technologies including Teams, SharePoint, Voice, and automation via PowerShell and Azure
- • Professional growth through delivering strategic consulting, workshops, and enterprise-scale implementations for top-tier clients
Skills & Technologies
About Concentrix
Concentrix is a global technology and services leader that partners with over 2,000 of the world's leading organizations to drive intelligent transformation. They specialize in modernizing technology, enhancing customer experiences, and solving complex business challenges through a blend of deep human insights and advanced AI-powered solutions. Their offerings span strategy, data analytics, enterprise technology, and digital operations, with a particular focus on innovative AI products like iX Hero for contact centers. Serving a diverse array of industries from automotive to healthcare, Concentrix leverages its extensive global reach to help businesses grow and simplify interactions, ensuring they remain competitive in a rapidly evolving digital landscape.
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