Customer Experience Operations Lead

📋 Description

• • As the Customer Experience Operations Lead at tem, you will serve as the operational backbone for the Onboarding and Service Engine, ensuring reliable, scalable workflows that support the company’s mission to rebuild the energy transaction with transparency and fairness.
• • Day to day, you will maintain and monitor core workflows, build operational automations, define triage protocols, design and improve CX processes, track customer issues to identify patterns, partner with Product and Engineering on releases, mentor junior team members, document knowledge, and communicate proactively with stakeholders.
• • tem is rebuilding the global energy market through AI-native transaction infrastructure, having raised $75M in Series B funding, and operates via Engines and Services to drive focus and accountability across the customer journey.
• • In this role, you will develop strategic operational systems, gain end-to-end ownership of CX processes, influence cross-functional product decisions, and build scalable solutions that support tem’s global expansion and mission-driven growth.