Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 16, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Specialist at Perfect Venue, you will be at the forefront of empowering independent restaurants and event spaces to thrive in the competitive events market. Your primary mission is to ensure our clients achieve maximum value from our innovative event management platform, fostering long-term success and driving customer loyalty. This role is crucial for delivering an exceptional customer experience, from the initial onboarding and implementation phase through to ongoing account management and growth.
- • You will serve as a trusted advisor and primary point of contact for our venue operators, understanding their unique business challenges and guiding them towards leveraging Perfect Venue's capabilities to their fullest potential. Your expertise will directly contribute to their ability to compete effectively with larger chains by streamlining their private event and catering operations.
- • A significant part of your role will involve proactive customer engagement. This means not just reacting to issues, but actively reaching out to clients to ensure they are maximizing their use of the platform, identifying opportunities for them to expand their event business, and gathering valuable feedback to inform our product development.
- • You will be responsible for leading the onboarding process for new customers. This involves conducting thorough product training sessions tailored to the specific needs of each venue's team, ensuring a smooth setup of their accounts, configuring workflows, and assisting with any necessary integrations. Your goal is to guide them to achieve early successes and rapid product adoption, setting them up for long-term satisfaction.
- • In the realm of customer support, you will be the first line of defense, responding promptly and effectively to customer inquiries across various channels, including chat, email, and video calls. You'll be adept at troubleshooting issues, providing thoughtful and timely solutions, and escalating complex product bugs or technical challenges to our internal engineering and product teams.
- • Maintaining high standards for customer satisfaction and response times is paramount. You will continuously monitor customer sentiment and proactively address any concerns to ensure a consistently positive experience.
- • As an Account Manager, you will cultivate strong, enduring relationships with your portfolio of clients. This involves regular check-ins, performance reviews, and strategic discussions to drive engagement, ensure retention, and identify opportunities for upselling or cross-selling additional services as Perfect Venue expands its offerings.
- • You will play a vital role in the product feedback loop, actively soliciting insights from customers about their experience, pain points, and desired features. These insights are invaluable and will be shared with the Product team to influence the future direction of our platform.
- • This role requires a deep understanding of the hospitality and events industry, coupled with a passion for technology and customer success. You will become an expert in Perfect Venue's features and benefits, translating technical capabilities into tangible business outcomes for our clients.
- • By ensuring our customers are successful, you directly contribute to Perfect Venue's growth and mission of democratizing event management technology for independent venues. You are the bridge between our product and our customers' success, making this a highly impactful and rewarding position.
- • You will be expected to manage your time effectively, prioritizing tasks to ensure all customers receive the attention they need, whether it's a quick question via chat or a comprehensive training session via video conference.
- • The ability to adapt to a fast-paced startup environment and contribute to a collaborative team culture is essential. You will work closely with sales, marketing, and product teams to ensure a cohesive customer journey.
- • Ultimately, your success in this role will be measured by customer retention rates, customer satisfaction scores, product adoption metrics, and the overall growth of your assigned accounts.
🎯 Requirements
- • Minimum of 2 years of experience in a customer-facing role such as Events Sales Manager, Customer Success Specialist, Account Manager, or a related customer support position.
- • Proven ability to build and maintain strong, long-term relationships with clients.
- • Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
- • Demonstrated comfort and proficiency in leading video calls, conducting product demonstrations, and delivering training sessions.
- • Highly organized with exceptional attention to detail, capable of managing multiple client accounts and tasks simultaneously.
- • Experience within the SaaS industry or hospitality technology sector is a significant advantage.
🏖️ Benefits
- • Competitive compensation package including meaningful equity options.
- • Comprehensive medical, vision, and dental insurance with paid premiums for employees.
- • Flexible Paid Time Off (PTO) policy to support work-life balance.
- • 401(k) retirement savings plan.
- • Complimentary One Medical membership for employees and their families.
Skills & Technologies
Remote
About Perfect Venue
Perfect Venue is a comprehensive platform designed to simplify the process of finding and booking event venues. It offers a curated selection of spaces suitable for a wide range of events, from corporate gatherings and weddings to parties and conferences. Users can browse detailed venue profiles, view high-quality photos, check availability, and request quotes directly through the platform. Perfect Venue also provides tools and resources to assist event planners in making informed decisions, aiming to streamline the entire venue search and booking experience. The service caters to both individuals and professional event organizers seeking the ideal location for their special occasions.
