Customer Onboarding Manager, PEO

Deel, Inc.

Job Overview

Location

Indiana, USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Onboarding Manager at Deel, you will be the pivotal point of contact, embodying the company's commitment to unlocking global opportunity for every person, team, and business. You will serve as the primary liaison, both internally and externally, for our valued clients, ensuring a seamless and successful transition onto the Deel platform. Your role is instrumental in establishing the foundation for enduring client relationships, directly contributing to their long-term success and enabling them to leverage the full potential of our comprehensive payroll and HR solutions.
• You will act as a trusted advisor to our clients throughout the critical onboarding phase. This involves providing strategic guidance on operational best practices and product-specific functionalities, helping them navigate the complexities of global payroll, compliance, and HR management. Your expertise will empower clients to optimize their processes and maximize the benefits of Deel's integrated platform, which encompasses HRIS, payroll, compliance, benefits, performance, and equipment management.
• Simultaneously, you will be a proactive and influential internal advocate for our clients. By championing new products, features, and capabilities, you will facilitate the expansion of each client's engagement with Deel, ensuring they are aware of and can benefit from our continuous innovation. This dual role requires a deep understanding of client needs and the ability to translate them into actionable insights for our internal teams.
• A core responsibility is to facilitate on-time onboarding through effective project management. You will orchestrate and manage all stakeholders involved in the onboarding process, ensuring clear communication, timely execution of tasks, and proactive problem-solving to overcome any obstacles. This includes guiding clients through low and medium-touch journeys, ensuring they are set up for success from day one.
• You will become an expert in Deel's suite of products, enabling you to guide clients effectively and troubleshoot issues with confidence. Your ability to quickly ramp up on complex B2B SaaS products will be crucial in providing accurate and timely support.
• Problem-solving is at the heart of this role. You will proactively identify and address client challenges, acting as a dedicated advocate for their success. This involves not only resolving immediate issues but also anticipating future needs and providing solutions that drive sustained value.
• Collaboration is key to delivering an exceptional customer experience. You will partner closely with various internal teams, including Sales, Support, Operations, Product, and Engineering. By fostering strong cross-functional relationships, you will ensure a cohesive and integrated approach to client management, from initial engagement through ongoing support.
• You will play a vital role in optimizing our customer onboarding workflows. This involves suggesting and implementing innovative ideas for process improvements and product automation. By leading key initiatives and internal projects, you will contribute to the continuous evolution of Deel's onboarding strategies, enhancing efficiency and scalability for wider teams.
• Deel is a rapidly growing SaaS company, and this role offers a unique opportunity to be at the forefront of the global work revolution. You will tackle complex challenges that impact millions of people's working lives, contributing to the infrastructure of the future of work. Your experience here will be a career accelerator, allowing you to build expertise in a dynamic and high-impact environment.
• As part of a globally distributed team spanning over 100 countries, you will contribute to a connected and dynamic culture that drives continuous learning and innovation. You will be instrumental in helping businesses scale smarter, faster, and more compliantly by leveraging Deel's AI-powered tools and fully owned payroll infrastructure.
• This role requires a creative approach to problem-solving, embracing challenges with the tools and resources at your disposal. You will be a relationship builder, maintaining composure during critical situations and celebrating client successes with genuine enthusiasm. Your ability to demonstrate a strong understanding of project management principles and lead projects to successful completion will be essential.
• You are a motivated self-starter with a passionate growth mentality, thriving in fast-paced environments and unafraid of setbacks or pivots. Your high degree of responsibility will be met with opportunities to achieve significant impact, mirroring Deel's own impressive growth and market leadership.
• Your strong analytical foundation will enable you to manipulate and synthesize data to inform strategic decisions and client solutions. Ultimately, you are curious by nature and driven by a desire to make a tangible impact on how the world works.

🎯 Requirements

• Minimum of 3+ years of relevant experience in an onboarding/integration manager role, with a proven understanding of launching and managing complex onboarding journeys.
• 1-2 years of experience with Professional Employer Organization (PEO) models and operations.
• Experience managing a complex B2B SaaS product, with the ability to quickly become a product expert.
• Excellent communication, presentation, and interpersonal skills, with a strong ability to build relationships and remain calm under pressure.
• Demonstrated understanding of project management principles and a track record of successfully leading projects to completion.

🏖️ Benefits

• Stock grant opportunities (dependent on role, employment status, and location).
• Flexibility of remote work, with optional WeWork access.
• Additional perks and benefits based on employment status and country.

Skills & Technologies

Remote

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Deel, Inc.

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About Deel, Inc.

Deel is a San Francisco-based payroll and compliance platform that enables businesses to hire, pay, and manage contractors and employees in over 150 countries. It automates onboarding, localized contracts, tax filings, and payments while ensuring adherence to local labor laws. The cloud software integrates with HR and accounting systems, offers visa and immigration support, and provides employer-of-record services for companies without local entities. Founded in 2019, Deel serves thousands of remote-first and distributed organizations, helping them scale global teams quickly and reduce administrative overhead associated with international employment.

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