Customer Relationship Manager

📋 Description

• • Centific is at the forefront of AI data innovation, operating as a leading AI data foundry. We specialize in curating diverse, high-quality datasets and leverage purpose-built technology platforms to empower major technology companies and enterprise clients. Our mission is to enable safe and scalable AI deployment, bridging the gap between AI creators and industry leaders. With a robust team of over 150 PhDs and data scientists, complemented by more than 4,000 AI practitioners and engineers, we are uniquely positioned to drive the next wave of artificial intelligence.
• • We harness the power of an integrated solution ecosystem, which includes industry-leading partnerships and access to 1.8 million vertical domain experts across more than 230 markets. This extensive network allows us to create contextual, multilingual, pre-trained datasets, fine-tune industry-specific Large Language Models (LLMs), and develop sophisticated Retrieval-Augmented Generation (RAG) pipelines supported by advanced vector databases.
• • Our proprietary zero-distance innovation™ solutions for Generative AI (GenAI) are designed to significantly reduce GenAI costs by up to 80% and accelerate time-to-market by 50%. We are committed to helping our clients unlock substantial business value by deploying GenAI at scale, ensuring they remain at the cutting edge of technological advancement and maintain a competitive advantage in their respective industries.
• • As a Customer Relationship Manager (CSM) at Centific, you will play a pivotal role in ensuring the success of our key enterprise accounts. This role demands a strategic mindset coupled with strong execution capabilities, particularly in delivery oversight and fostering deep customer satisfaction. You will be the crucial link between our clients, our operations teams, and our technical experts, guaranteeing high-quality outcomes and cultivating long-term, mutually beneficial partnerships.
• • Your responsibilities will encompass serving as the primary point of contact for assigned AI/ML enterprise accounts. This involves developing robust, executive-level relationships and establishing yourself as a trusted advisor. A key focus will be driving customer retention, maximizing satisfaction (CSAT) scores, and identifying opportunities for account expansion.
• • You will be instrumental in conducting Quarterly Business Reviews (QBRs) at client offices, gaining deep insights into their ongoing needs and discovering future outsourcing project plans. A thorough understanding of core AI data workflows is essential. This includes expertise in data annotation and labeling, Reinforcement Learning from Human Feedback (RLHF) and human-in-the-loop processes, model evaluation and benchmarking, safety and alignment services, and multilingual data operations.
• • Furthermore, you will proactively identify upsell and cross-sell opportunities within your existing accounts, contributing directly to revenue growth. You will also provide critical support for contract renewals and engage in commercial discussions, collaborating closely with our Sales and Go-to-Market (GTM) teams to refine account strategies.
• • The ideal candidate will possess a strong understanding of AI data operations, with specific experience in data curation, collection, and supervised fine-tuning, particularly as served by Remote Crowd services. You will act as the bridge, ensuring seamless communication and alignment across customer expectations, operational execution, and technical delivery.
• • This role requires a proactive approach to client management, anticipating needs, and delivering solutions that exceed expectations. You will be responsible for managing the entire customer lifecycle within your portfolio, from initial engagement through to ongoing partnership and growth. Your ability to navigate complex client organizations and build consensus will be paramount to success.
• • By joining Centific, you will be part of a dynamic and innovative company that is shaping the future of AI. You will have the opportunity to work with cutting-edge technologies and collaborate with some of the brightest minds in the field. Your contributions will directly impact the success of our clients and the advancement of AI capabilities globally. This is an exciting opportunity for a driven professional to make a significant impact in the rapidly evolving AI landscape.