Job Overview
Location
4 Locations
Job Type
Full-time
Category
Product Management
Date Posted
June 14, 2026
Full Job Description
📋 Description
- • Serve as a primary point of contact for patients with rare and complex conditions, handling 75–100 inbound calls per day with professionalism and empathy.
- • Coordinate and schedule medication shipments to ensure timely delivery and adherence to patient treatment plans.
- • Provide clear, accurate updates on order status, medication availability, and delivery timelines to patients and their families.
- • Assist patients with payment collection, co-pay assistance programs, and insurance-related inquiries.
- • Transfer calls to specialized departments when advanced clinical, billing, or technical support is required.
- • Use sound judgment to de-escalate sensitive or emotionally charged conversations while maintaining compliance and patient trust.
- • Maintain high accuracy and efficiency in all interactions, meeting strict performance and quality metrics.
- • Adapt quickly to evolving processes, systems, and patient needs in a fast-paced, high-volume call environment.
- • Complete a mandatory 12-week training period with no absences, working Monday through Friday, 8:00 AM to 5:00 PM CST.
- • After training, work Monday through Friday, 10:00 AM to 7:00 PM CST in a fully remote capacity.
- • Ensure reliable internet access via cable broadband or fiber optic service with minimum speeds of 10Mbps download and 5Mbps upload.
- • Maintain a distraction-free home workspace with no dependent care responsibilities during scheduled work hours.
- • Demonstrate accountability, resilience, and strong problem-solving skills while managing high call volumes and complex patient needs.
- • Communicate clearly and professionally, adhering to healthcare compliance standards and company protocols.
🎯 Requirements
- • At least 6 months of customer service experience
- • High school diploma or equivalency
- • Strong verbal communication skills and ability to explain information clearly
- • Demonstrated ability to work in a fast-paced, high-volume call environment
- • Reliable internet access and a distraction-free home workspace
- • Ability to attend and complete full 12-week training without absences
🏖️ Benefits
- • Comprehensive benefits package supporting health, financial security, and work-life balance
- • Opportunities for career growth within the company, including advancement into specialized or leadership roles
- • Fully remote work environment with structured schedule after training
- • Access to professional development and internal mobility options across The Cigna Group
Skills & Technologies
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About The Cigna Group
The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.
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