Job Overview
Location
Marietta, GA, United States
Job Type
Full-time
Category
Customer Service
Date Posted
June 25, 2026
Full Job Description
đź“‹ Description
- • Process customer and internal requests in a positive and professional manner while adhering to Stanley Black & Decker’s Code of Business Ethics
- • Answer an average of 4 hours of incoming phone calls daily and execute outgoing calls to support customers, sales personnel, distributors, and internal teams to ensure high customer satisfaction
- • Respond to email inquiries from general mailboxes regarding order status, pricing, technical support, literature requests, and replacement orders
- • Process returns, return authorizations, shipment inquiries, freight calculations, and expedited orders
- • Enter credit card transactions accurately and securely
- • Research and resolve customer inquiries using multiple internal resources and systems
- • Maintain working knowledge of Stanley Black & Decker’s product lines, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER® brands for industrial applications
- • Support manufacturing teams by providing accurate order information and resolving order-related issues
- • Assist in training new customer service employees on processes, systems, and company policies
- • Demonstrate strong attention to detail and organizational skills in a fast-paced environment
- • Communicate clearly and effectively in both written and verbal formats across all customer and internal interactions
- • Adhere to company policies, procedures, and business processes related to customer service operations
- • Act as a subject matter expert in order processing workflows
- • Perform other duties as assigned by management
🎯 Requirements
- • High School Diploma or GED
- • Minimum 3+ years of experience in a customer service role
- • Proficient in Microsoft Office (Word, Excel, Outlook)
- • Strong written and verbal communication skills
- • Self-starter with ability to work independently
- • SAP and Salesforce experience preferred
🏖️ Benefits
- • Medical, dental, vision, life, and disability insurance
- • 401(k) retirement plan with company contribution
- • Employee Stock Purchase Plan
- • Paid time off including vacation, holidays, and personal days
- • Tuition reimbursement
- • Discounts on Stanley Black & Decker tools and partner programs
Skills & Technologies
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About SBD, Inc.
SBD, Inc. provides engineering, manufacturing, and supply-chain services for complex electromechanical and industrial systems. The firm offers product design, precision machining, assembly, testing, and aftermarket support across sectors including aerospace, defense, medical devices, and industrial equipment. SBD works with OEMs to deliver turnkey production runs, prototype-to-production transitions, quality and regulatory compliance, and lifecycle support (repair, spares, obsolescence management). Its capabilities include CNC machining, sheet metal fabrication, electro-mechanical assembly, and automated testing, supported by quality systems (ISO/AS standards) and production planning to meet regulated-industry requirements and high-mix, low-to-medium-volume manufacturing.
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