Job Overview
Location
Bucharest
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 16, 2026
Full Job Description
đź“‹ Description
- • Join Scality, a recognized leader in data storage solutions, as a Customer Success Account Manager (CSAM) for our French-speaking territories. At Scality, we empower organizations to overcome their most significant data storage challenges, including growth, security, performance, and cost. Our innovative S3 object storage, powered by CORE5, is engineered for end-to-end cyber resilience, providing robust data protection from the API to the architecture. The patented MultiScale Architecture allows for limitless, independent scalability, adapting to the unpredictable demands of modern workloads. Leading companies worldwide rely on Scality to accelerate AI initiatives, optimize cloud deployments, and secure their data with unwavering confidence. Gartner consistently recognizes Scality as a leader in the industry, a testament to our software's reliability, security, and sustainability. We invite you to learn more about our company by visiting www.scality.com, exploring our blog, and connecting with us on LinkedIn.
- • As a Customer Success Account Manager, you will be instrumental in nurturing and growing a dedicated portfolio of mid-size enterprise customers. Your primary mission is to ensure exceptional customer retention and drive significant expansion of Scality's solutions within these accounts. You will be the primary point of contact, fostering strong relationships and acting as a trusted advisor throughout the customer lifecycle. This role is pivotal in ensuring that every customer not only renews their contracts punctually but also actively seeks opportunities to deepen their engagement with Scality's offerings.
- • Your responsibilities will extend across the commercial and sales aspects of product adoption and customer retention. You will collaborate closely with our Sales, Customer Success, Channel Management, and Channel Partner teams. This cross-functional teamwork is essential for proactively identifying and mitigating any potential risks to customer satisfaction and renewal. Simultaneously, you will be tasked with uncovering and capitalizing on opportunities for account expansion, ensuring that customers are leveraging the full potential of Scality's advanced storage solutions. Your efforts will directly contribute to delivering a consistently positive and valuable customer experience, from initial onboarding through to long-term partnership.
- • Key responsibilities include:
- • Owning and managing a portfolio of mid-size enterprise customers within French-speaking territories, building and maintaining strong, long-lasting relationships.
- • Proactively engaging with customers to understand their evolving business needs, technical requirements, and strategic objectives related to data storage.
- • Driving the renewal process for your assigned accounts, ensuring timely contract renewals and minimizing churn.
- • Identifying and pursuing opportunities for account expansion, including upselling and cross-selling Scality's product suite and services.
- • Collaborating with the Sales team to develop and execute account strategies that align with customer goals and Scality's growth objectives.
- • Partnering with the Customer Success team to ensure customers are achieving their desired technical outcomes and maximizing the value of their Scality investment.
- • Working with Channel Managers and Channel Partners to effectively manage and grow accounts that involve partner engagement.
- • Monitoring customer health and satisfaction, implementing proactive measures to address any concerns or potential risks.
- • Serving as a primary point of contact for commercial and contractual matters, ensuring clear communication and efficient resolution of issues.
- • Educating customers on new features, product updates, and best practices to enhance their adoption and utilization of Scality solutions.
- • Gathering customer feedback and insights to inform product development and improve service delivery.
- • Achieving and exceeding retention and expansion targets for your assigned customer base.
- • Developing a deep understanding of Scality's product portfolio, competitive landscape, and market trends.
- • Representing Scality as a trusted advisor and advocate for customer success.
- • Contributing to the continuous improvement of Scality's customer success methodologies and playbooks.
- • Ensuring a seamless and positive customer experience throughout the entire customer journey, from initial engagement to ongoing partnership.
- • Developing and delivering compelling business reviews that demonstrate the value Scality provides to its customers.
- • Acting as a liaison between customers and internal teams to ensure customer needs are met effectively and efficiently.
- • Building a strong network within customer organizations to foster deeper relationships and identify new opportunities.
- • Understanding the unique challenges and opportunities within the French-speaking market and tailoring your approach accordingly.
- • Contributing to a culture of customer-centricity within Scality.
- • Ensuring compliance with all company policies and procedures.
- • Maintaining accurate and up-to-date customer records in CRM systems.
- • Proactively managing customer expectations and communicating potential challenges or delays.
- • Developing a strategic account plan for each customer, outlining key objectives, strategies, and actions.
- • Facilitating customer training and enablement sessions as needed.
- • Advocating for customer needs internally to ensure their requirements are considered in product and service development.
- • Building strong working relationships with key stakeholders within customer organizations, including IT leaders, procurement, and business unit managers.
- • Driving adoption of new features and functionalities to ensure customers are maximizing their investment.
- • Identifying and nurturing customer champions who can advocate for Scality within their organizations.
- • Contributing to the overall success and growth of Scality by ensuring high levels of customer satisfaction and loyalty.
- • This role requires a proactive, results-oriented individual with excellent communication and interpersonal skills, fluent in French and English, and a passion for customer success.
🎯 Requirements
- • Proven experience in a Customer Success, Account Management, or similar client-facing role, preferably within the B2B technology or SaaS sector.
- • Fluency in both written and spoken French and English is essential for effective communication with customers and internal teams.
- • Strong understanding of enterprise data storage concepts, cloud technologies, and IT infrastructure.
- • Demonstrated ability to manage a portfolio of accounts, drive renewals, and identify expansion opportunities.
- • Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
🏖️ Benefits
- • Competitive salary and performance-based bonuses.
- • Comprehensive health insurance package.
- • Opportunities for professional development and continuous learning.
- • A dynamic and collaborative work environment with a global team.
- • Generous paid time off and holiday schedule.
Skills & Technologies
Onsite
About Scality, Inc.
Scality is a software company specializing in cloud-native, object and file storage solutions. It provides a unified platform designed to manage vast amounts of unstructured data across hybrid and multi-cloud environments. Scality's offerings cater to enterprises, cloud providers, and service providers seeking scalable, resilient, and cost-effective storage infrastructure. Their solutions enable data-intensive applications, AI/ML workloads, and media workflows by offering high performance and data durability. Scality focuses on simplifying storage management, accelerating digital transformation, and empowering businesses to leverage their data for innovation and growth, all while maintaining data sovereignty and security.
