Customer Success Enablement Manager

MagicSchool Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• At MagicSchool, we are revolutionizing education by empowering teachers with cutting-edge generative AI tools. In just over two years, we've welcomed over 7 million educators globally to our platform, demonstrating the profound impact and urgent need for our solutions. We are a fast-growing, mission-driven company committed to making a real social impact, and we're seeking a dynamic Customer Success Enablement Manager to join our passionate team.
• This pivotal role is designed to significantly elevate the effectiveness and consistency of our Customer Success organization. You will be instrumental in building and deploying scalable enablement programs that equip our Customer Success Managers (CSMs) with the skills, knowledge, and confidence to excel throughout the entire customer lifecycle. Your primary focus will be on driving customer adoption, ensuring value realization, fostering strong retention, and identifying opportunities for expansion. Reporting to Revenue Enablement, you will collaborate closely with Customer Success leadership to ensure our post-sale teams are strategically aligned, thoroughly prepared, and consistently high-performing.
• Your responsibilities will span several key areas, all aimed at achieving measurable outcomes:
• **Scalable Program Design and Delivery:** You will architect and standardize comprehensive, multimodal enablement programs. This includes designing engaging live training sessions, developing accessible self-serve resources, and facilitating realistic role-playing exercises. The goal is to ensure a consistent, high-impact learning experience that fosters skill development across all levels of our CSM team, from new hires to seasoned professionals.
• **Data-Driven Performance Analysis and Insights:** A critical aspect of this role involves diving deep into CSM performance data and customer feedback. You will analyze trends, identify operational patterns, and translate these findings into actionable insights and strategic recommendations for leadership. Your analytical prowess will be key to understanding what's working, what's not, and how we can continuously improve our customer success strategies.
• **Cross-Functional Readiness and Strategic Alignment:** You will serve as a crucial bridge between Customer Success, Product, and Marketing teams. Your role will involve translating new product features, updates, and strategic initiatives into practical, actionable workflows for the CS organization. This ensures our CSMs are fully prepared and equipped to support customers during critical periods, such as product launches and the busy Back-to-School season, maximizing the value of our offerings.
• **Development of Strategic Leadership Frameworks:** To strengthen the capabilities of our CS management team, you will implement consistent leadership rhythms, standardized account review structures, and robust strategic decision-making frameworks. This will foster a more cohesive and effective management approach across all regions, ensuring a unified strategy for customer success.
• **Performance Optimization and Skill Gap Intervention:** Collaborating closely with CS Leadership, you will proactively identify skill gaps and performance breakdowns within the team. Based on these insights, you will design and deploy rapid, targeted training interventions and coaching programs to stabilize execution, address immediate needs, and drive consistent, high-quality customer interactions.
• **Customer Journey Optimization:** You will contribute to refining and optimizing the customer journey, ensuring that every touchpoint reinforces our commitment to customer success. This involves understanding the nuances of the educator experience and aligning CS efforts to maximize satisfaction and long-term engagement.
• **Onboarding and Continuous Learning:** You will play a key role in developing and refining the onboarding process for new CSMs, ensuring they are quickly brought up to speed on our products, methodologies, and customer success best practices. Furthermore, you will establish a culture of continuous learning and professional development within the CS team.
• **Enablement Technology and Tools:** You will evaluate and potentially implement enablement technologies and tools to enhance the delivery and tracking of training programs, ensuring our enablement efforts are efficient, effective, and scalable.
• This role offers a unique opportunity to shape the future of customer success at a rapidly growing EdTech company. If you are a strategic thinker with a passion for enabling others and a proven ability to drive impactful change, we encourage you to apply and help us continue our mission to support educators worldwide.

🎯 Requirements

• Proven experience within a high-growth SaaS or technology company, preferably in the EdTech industry.
• Deep domain knowledge and demonstrated success supporting Customer Success strategy and enablement, with a clear focus on adoption, retention, and expansion.
• Proven track record in executing GTM strategy, including defining the Customer Journey and driving implementation of CS engagement methodologies.
• Demonstrated ability to scope, define, and manage cross-functional projects, including setting measurable goals and tracking early metrics for success.
• Strategic systems thinker, capable of defining strategic frameworks that scale with the business.
• Strong analytical skills, capable of translating data (e.g., Gong data) and other insights into actionable GTM decisions.
• Exceptional cross-functional collaboration and influence skills, effective at driving alignment without direct authority.
• Ability to structure and implement processes (e.g., planning, feedback loops) to bring consistency to a fast-paced environment.

🏖️ Benefits

• Unlimited time off to empower employees to manage their work-life balance.
• Employer-paid health insurance plans, with low-premium dental and vision options.
• Generous stock options, vested over 4 years.
• 401k match & monthly wellness stipend.
• Work on cutting-edge AI technology with real social impact in education.
• Flexibility of working from home, fostering a culture built on trust and collaboration.

Skills & Technologies

REST

Remote

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MagicSchool Inc.

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About MagicSchool Inc.

MagicSchool provides an AI platform designed for K–12 educators, offering lesson planning, assessment creation, differentiation tools, and communication aids that align with curriculum standards. Founded in 2022 by former teachers and technologists, the company integrates large-language models into classroom workflows while emphasizing privacy, safety, and transparency. Its freemium model supports individual teachers and entire districts, allowing educators to save time on administrative tasks and focus on student engagement. The company is based in Denver, Colorado, and serves millions of educators across the United States.

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