Customer Success Executive 3

Red Hat, Inc.

Job Overview

Location

Remote US NC

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a trusted advisor to enterprise customers in the Financial Services Industry (FSI) to maximize value realization from Red Hat’s subscriptions and solutions
• Build and maintain strategic relationships with customer executive leaders, sponsors, and key stakeholders to align Red Hat’s activities with the customer’s business goals
• Clearly articulate the business and technical value of Red Hat’s offerings, including cloud computing, container, and Kubernetes technologies, in relation to customer strategic priorities
• Assess customer business challenges and develop high-level customer success strategies to drive adoption, retention, and growth
• Lead and coordinate cross-functional teams across sales, product development, technical support, marketing, engineering, professional services, and finance to execute customer success plans
• Define and deliver measurable customer success and adoption programs throughout the entire customer lifecycle
• Minimize subscriber churn through continuous engagement, education, coaching, and proactive value demonstration
• Collaborate with enterprise sales teams to identify and execute strategies for account expansion, loyalty, and retention
• Advocate for customer needs internally by serving as the voice of the customer to influence product development and service improvements
• Partner with marketing teams to build customer referenceability and case studies that highlight successful outcomes
• Facilitate cross-departmental collaboration to resolve issues impacting customer success and ensure seamless service delivery
• Utilize Salesforce.com (SFDC) and other CRM, customer success, and analytics platforms to track customer health, engagement, and expansion opportunities
• Demonstrate proficiency in articulating the business value of Red Hat’s open source solutions and guiding executive-level discussions on ROI and strategic alignment
• Apply understanding of enterprise technical support and professional services workflows to enhance customer experience and outcomes
• Manage a diverse portfolio of enterprise accounts with strong time management and prioritization skills to meet performance objectives

🎯 Requirements

• 7 years of account management or customer success experience, preferably within the enterprise software industry
• Solid experience and understanding of the financial services industry (FSI)
• Experience advocating for customers and cultivating relationships to deliver subscription-based value
• Proficiency with Salesforce.com (SFDC) and familiarity with CRM, customer success, and analytics platforms
• Solid understanding of open source software solutions including cloud computing, containers, and DevOps
• Experience coordinating cross-functional teams including sales, product, engineering, marketing, and technical support

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Employee Stock Purchase Plan
• Tuition reimbursement and employee assistance program

Skills & Technologies

Kubernetes

Linux

Remote

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Red Hat, Inc.

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About Red Hat, Inc.

Red Hat, Inc. is an American software company that provides enterprise open-source solutions, including its flagship Red Hat Enterprise Linux operating system, hybrid cloud platforms, container and Kubernetes technologies, middleware, storage, and automation tools. Founded in 1993 and headquartered in Raleigh, North Carolina, it became a subsidiary of IBM in 2019. The company supports organizations in modernizing and managing IT infrastructure through subscription-based support, training, and certification services, emphasizing security, scalability, and interoperability across hybrid and multicloud environments.

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