Job Overview
Location
Germany
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 27, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at DeepL SE, you will play a pivotal role in nurturing and expanding our valuable customer relationships within the Retention Segment of the Scale Team. Your primary objective will be to ensure our existing customers remain loyal, satisfied, and continue to grow with DeepL's innovative AI solutions.
- • You will be entrusted with managing a portfolio of approximately 50 accounts, a number that is expected to increase as we collaboratively develop and implement automation strategies to enhance efficiency and scalability.
- • A core responsibility is to build and deepen connections with senior stakeholders within client organizations. This involves understanding their business objectives, challenges, and strategic goals to effectively position DeepL as an indispensable partner.
- • You will conduct insightful technical and commercial conversations with diverse teams across customer organizations, acting as a bridge between their needs and DeepL's capabilities.
- • Owning the customer onboarding process is crucial. You will ensure that new clients are seamlessly integrated, their desired outcomes are clearly defined, and they are set up for success from the very beginning of their journey with DeepL.
- • Driving product adoption is key to customer retention and growth. You will strategically introduce and highlight DeepL's products and features to the relevant stakeholders, ensuring they are maximizing the value derived from our platform.
- • You will serve as a strategic partner, conducting regular business reviews. These reviews will leverage relevant data and compelling narratives to demonstrate how DeepL is actively contributing to the achievement of customer outcomes, thereby solidifying your position as a trusted advisor.
- • Identifying and capitalizing on growth opportunities is essential. You will collaborate closely with Account Executives to identify potential for up-sell and cross-sell opportunities, contributing directly to revenue expansion.
- • Educating customers on the effective utilization of DeepL's API and other advanced product features will be a proactive part of your role, empowering them to integrate our solutions seamlessly into their own products and workflows.
- • Acting as a strong advocate for your customers, you will liaise with various internal DeepL teams, including Support, Finance, and Legal, to ensure their needs are met promptly and effectively.
- • You will be adept at troubleshooting customer inquiries, quickly understanding our products and their specific requirements to resolve issues efficiently and maintain high satisfaction levels.
- • Meeting and exceeding key performance indicators is paramount. You will be responsible for achieving quarterly adoption, retention, and advocacy targets, meticulously tracking customer details and outlining clear next steps for engagement.
- • A significant aspect of your role involves cross-functional collaboration. You will work closely with DeepL leadership to provide valuable customer insights that can inform and enhance our product and service offerings, contributing to the continuous improvement of DeepL's ecosystem.
- • The goal is to transform customers into loyal advocates, creating a community of users who not only benefit from DeepL's technology but also actively promote its value.
- • By understanding the unique ecosystem, strategy, and goals of each client, you will tailor your approach to foster long-term, mutually beneficial relationships.
- • You will be instrumental in ensuring that customers achieve their desired outcomes as quickly and effectively as possible, making DeepL an integral part of their operational success.
- • Your proactive communication and strategic guidance will ensure customers are always aware of the latest features and best practices, maximizing their return on investment.
- • This role offers the unique opportunity to shape the product experience for an incredibly diverse customer base, ranging from agile startups to large, established corporations, all while operating within a dynamic and rapidly growing scale-up environment.
- • You will contribute to DeepL's mission of breaking down language barriers worldwide, fostering better communication, and bringing different cultures closer together through cutting-edge AI technology.
- • Your success will be measured not only by retention and growth metrics but also by the depth of your customer relationships and your ability to create genuine advocates for the DeepL brand.
- • You will be a key player in the Retention Segment, directly impacting the company's growth trajectory by ensuring the sustained success and expansion of our customer portfolio.
- • This role requires a proactive, strategic, and relationship-driven individual who is passionate about customer success and the transformative power of AI.
🎯 Requirements
- • Fluency in German and English is mandatory.
- • Minimum of 3 years of experience in Customer Success, with a focus on retention.
- • At least 1 year of experience in sales or account management, with a focus on renewals, upsell, and cross-sell.
- • Proven experience managing client relationships at senior levels.
- • Comfort and experience working with APIs and integrating solutions into customer products.
🏖️ Benefits
- • Virtual Shares: Receive Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future.
- • Hybrid work and flexible hours: Enjoy a hybrid work schedule with flexible working hours, balancing in-office collaboration with remote work comfort.
- • 30 days of annual leave: Benefit from 30 days of annual leave (excluding public holidays) for rest and rejuvenation.
- • Competitive benefits package tailored to your location.
- • Regular in-person team events and monthly full-day hacking sessions (Hack Fridays).
Skills & Technologies
Go
Remote
About DeepL SE
DeepL SE develops and operates neural machine translation technology. Founded in 2017 as Linguee GmbH, the Cologne-based company rebranded in 2019 after creating DeepL Translator, a service noted for outperforming Google Translate in blind tests. The platform supports 33 languages and offers browser, desktop, mobile and API access, serving individuals, businesses, and developers worldwide. Revenue comes from tiered subscription plans for pro features and volume-based API usage. DeepL continues to invest in AI research to maintain translation quality and expand language coverage.
