Customer Success Manager

Everfield AG

Job Overview

Location

Austria

Job Type

Full-time

Full Job Description

📋 Description

• We are seeking a Customer Success Manager to join our Professional-Services-Team at KOST Software GmbH, a company that develops practical digital solutions for gastronomy businesses, large kitchens, and institutions in the community catering sector.
• As a Customer Success Manager, you will be responsible for the implementation of customer projects – from requirement analysis to configuration, customization, testing, go-live, and handover to support.
• You will configure and implement our solutions (warehousing, cash register, and payment systems) on-premises and map the business, storage, and accounting processes of our customers in the system.
• You will be the central point of contact for your customers throughout the project and ensure clear, reliable communication.
• You will support the support after go-live, identify optimization potential, and accompany the further development of their solution.
• You will clarify and solve questions at the interface between IT, warehousing, and accounting (e.g., interfaces to financial accounting, billing, data migration).
• You will work closely with support, product development, and sales and actively bring customer feedback into the company.
• You will document configurations, processes, and handovers carefully and contribute to the further development of our knowledge base and internal processes.

🎯 Requirements

• Completed training in the IT, commercial, or gastronomic field – or comparable practical experience
• Around 3-6 years of professional experience in project implementation, implementation, consulting, or customer success, ideally in the B2B software environment
• You have a pronounced technical understanding and quickly find your way into new software systems and specialist topics
• You bring knowledge in at least one of the areas of warehousing/ERP or accounting/accounting and are willing to work on the other topics
• You work in a structured, independent, and results-oriented manner and keep an overview even with several parallel projects
• Knowledge in the gastronomy or GV area is welcome, but not a must – we will gladly teach you the technical aspects
• You communicate clearly, remain calm and friendly even in stressful situations, and work gladly directly with customers
• You work gladly in a team and share your knowledge openly with colleagues
• You have very good German language skills (at least C1) and solid English language skills (at least B2)
• Willingness to work at the Graz location and to make occasional business trips in the DACH region

🏖️ Benefits

• Salary range: 58,000 - 62,000 EUR p.a.
• Opportunity to work with a company that develops practical digital solutions for gastronomy businesses, large kitchens, and institutions in the community catering sector
• Chance to work with a team of professionals in the Professional-Services-Team at KOST Software GmbH
• Possibility to contribute to the further development of the company's knowledge base and internal processes
• Opportunity to work on a variety of projects and expand your skills and expertise
• Collaborative and dynamic work environment

Skills & Technologies

Onsite

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Everfield AG

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About Everfield AG

Everfield AG is a Munich-based European investment and holding company that acquires and nurtures vertical-market software (VMS) businesses for long-term growth. Founded in 2020, the firm provides capital, operational expertise, and shared services to mid-sized software companies while preserving their autonomy and culture. Everfield focuses on stable, profitable firms with recurring revenues, aiming to scale them through organic expansion and selective add-on acquisitions. The company is majority-owned by the family investment vehicle of its founders and operates across Europe, seeking sustainable value creation rather than short-term exits.

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