Job Overview
Location
US | PA | Remote
Job Type
Full-time
Category
Customer Success Manager
Date Posted
April 8, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Iron Mountain, you will play a pivotal role in driving customer retention, satisfaction, and long-term value by serving as the primary advocate and strategic partner for clients across the company’s records and information management, digital transformation, and data center solutions.
- • Day to day, you will manage a portfolio of enterprise customers, conduct regular business reviews, identify expansion opportunities, resolve escalations, and collaborate with sales, support, and product teams to ensure seamless onboarding, adoption, and renewal of services.
- • You will join a global leader in information management with over 225,000 customers worldwide, operating in a mission-driven culture that values sustainability, innovation, and social responsibility while empowering employees to grow their expertise in complex B2B environments.
- • In this role, you will develop deep expertise in enterprise customer lifecycle management, strengthen your consultative selling and relationship-building skills, and gain exposure to cutting-edge solutions in data privacy, digital transformation, and asset lifecycle management—positioning you for advancement into senior customer success, account management, or leadership roles within Iron Mountain’s Sales organization.
🎯 Requirements
- • Proven experience in customer success, account management, or a related client-facing role within B2B technology, information management, or enterprise SaaS environments.
- • Strong ability to build and maintain trusted relationships with C-level and operational stakeholders, with a track record of driving retention, expansion, and customer satisfaction.
- • Excellent communication, presentation, and problem-solving skills, with proficiency in CRM tools (e.g., Salesforce) and customer success platforms to track health scores, usage, and renewal forecasts.
🏖️ Benefits
- • Comprehensive health, dental, and vision insurance plans, including mental health resources and wellness programs.
- • Generous paid time off, company holidays, and parental leave policies designed to support work-life balance.
- • Retirement savings plan with company matching, tuition reimbursement, and ongoing professional development opportunities.
Skills & Technologies
About Iron Mountain Incorporated
Iron Mountain Incorporated is a global provider of information management, storage, and digital transformation services. Founded in 1951, it safeguards physical and digital assets for more than 225,000 customers worldwide, including 95% of the Fortune 1000. The company operates a network of secure facilities for records storage, data centers, and art storage, alongside offering cloud migration, data governance, and secure shredding services. Headquartered in Boston, Massachusetts, Iron Mountain helps organizations reduce risk, comply with regulations, and unlock value from their information throughout its lifecycle.
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