Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 16, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Sift, you will be at the forefront of empowering leading global businesses to achieve digital trust and safety through our innovative AI-powered fraud platform. You will join a dynamic team of creative product experts dedicated to driving the adoption and strategic value of Sift's Digital Trust & Safety solutions for a diverse portfolio of customers across all major industries worldwide. Your role is pivotal in cultivating deep, trusted relationships, leveraging your profound understanding of Sift's products and the unique needs of our clients to unlock significant return on investment (ROI) and foster long-term customer success and satisfaction.
- • You will act as the primary liaison between our customers and Sift, serving as the "voice of the customer" internally. This involves advocating for their needs, championing their successes, and bridging complex business and technical challenges to maximize the value they derive from Sift's comprehensive suite of solutions. Your passion for addressing real-world opportunities and enabling our customers to excel in their endeavors will be a driving force in your daily work.
- • Your core objective will be to drive customer adoption and serve as a trusted advisor, partnering closely with clients to identify and resolve their most pressing business and technical challenges. This encompasses owning the entire customer engagement lifecycle, from initial relationship building and project management to the clear communication of issues and the implementation of effective solutions.
- • A key responsibility is demonstrating the tangible value Sift delivers. Through strategic business reviews, consultative conversations, and data-driven insights, you will articulate how Sift is contributing to our customers' growth and security. Achieving alignment with customers regarding the value proposition of Sift is paramount to building enduring partnerships.
- • To excel in this role, you must develop and maintain an in-depth understanding of Sift's product offerings. You will be expected to identify, distill, and disseminate best practices across your customer base, acting as a knowledge hub. Furthermore, you will take a proactive approach to initial issue diagnosis and provide recommendations for optimizing integrations, with support from our Solutions Engineering team.
- • As the dedicated owner of your book of business, you will be the ultimate champion for your customers within Sift. You will provide critical feedback to internal teams, identify opportunities to enhance the customer experience through process improvements and collateral development, and actively drive value realization for each client. Your insights will also contribute to the enhancement of product documentation and training materials, sharing key learnings and best practices.
- • This role demands an ambitious, self-starting individual with a natural aptitude for building strong relationships, a robust technical acumen, and exceptional cross-functional collaboration skills. You will thrive in an environment that encourages creative problem-solving and a commitment to achieving ambitious goals.
- • You will be instrumental in ensuring our customers leverage Sift's Digital Trust & Safety solutions to their fullest potential, enabling them to grow fearlessly and deliver seamless consumer experiences. Your ability to translate complex technical capabilities into clear business benefits will be essential for success.
- • Ultimately, you will contribute to Sift's mission of securing digital trust for leading global businesses by fostering strong, value-driven customer relationships and ensuring their ongoing success with our cutting-edge AI-powered platform.
🎯 Requirements
- • Minimum of 2 years of experience in a Customer Success Manager role or a closely related field such as Account Management or Customer Support.
- • Proven experience owning a book of business, with a track record of retaining revenue and conducting strategic business reviews (e.g., QBRs).
- • Demonstrated ability to showcase value through data-driven metrics and Key Performance Indicators (KPIs).
- • Excellent customer-facing communication skills, with the ability to build rapport and influence stakeholders at all levels, from technical analysts to C-suite executives.
- • Strong business acumen and the capacity to drive change within a customer organization.
- • A proactive and resourceful work ethic, characterized by creativity, collaboration, goal-orientation, thoughtfulness, and a bias for action.
- • Experience working with SaaS-based products, comfort discussing complex technical concepts, and familiarity with API-driven products.
🏖️ Benefits
- • Competitive salary and equity package.
- • Comprehensive health, dental, and vision insurance.
- • Generous paid time off (PTO) and company holidays.
- • Remote work flexibility.
- • Opportunities for professional development and career growth.
- • Collaborative and inclusive company culture.
Skills & Technologies
Remote
About Sift Science, Inc.
Sift is a digital trust and safety platform that helps businesses prevent online fraud and abuse. It uses machine learning to analyze user behavior, device information, and other signals in real-time, allowing companies to make smarter decisions about who to trust. Sift's platform provides tools for fraud detection, account takeover prevention, content moderation, and payment protection. By unifying data across various touchpoints, Sift enables businesses to build secure and seamless customer experiences while reducing operational costs associated with manual review and chargebacks. Their solutions cater to a wide range of industries, including e-commerce, finance, travel, and gaming.
